Supermicro X12DAi-N6 - 3.2 Technical Support Procedures

Chapter 3: Troubleshooting
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6. 
system will work properly. If so, then the old component is bad. You can also install the
component in question in another system. If the new system works, the component is
good and the old system has problems.
3.2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also, please note that as
a motherboard manufacturer, Supermicro also sells motherboards through its channels, so it


1. Please go through the Troubleshooting Procedures and Frequently Asked Questions
(FAQ) sections in this chapter or see the FAQs on our website (http://www.supermicro.
com/FAQ/index.php) before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website (http://www.supermicro.com/
ResourceApps/BIOS_BMC_Intel.html).
3. If you still cannot resolve the problem, include the following information when contacting
Supermicro for technical support:
• Motherboard model and PCB revision number
• 
boots up.)
• 
4. An example of a Technical Support form is on our website at http://www.supermicro.com/
RmaForm/.
5. Distributors: For immediate assistance, please have your account number ready when
placing a call to our Technical Support department. We can be reached by email at
support@supermicro.com.