3-5
Chapter 3: Troubleshooting
3-2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also, please
note that as a motherboard manufacturer, Supermicro also sells motherboards
through its channels, so it is best to fi rst check with your distributor or reseller for
troubleshooting services. They should know of any possible problem(s) with the
specifi c system confi guration that was sold to you.
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked
Question' (FAQ) sections in this chapter or see the FAQs on our website
(
http://www.supermicro.com/) before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website
(http://www.supermicro.
com
).
3. If you still cannot resolve the problem, include the following information when
contacting Supermicro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (This can be seen on the initial display when your
system fi rst boots up.)
• System confi guration
4. An example of a Technical Support form is on our website at
(http://www.
supermicro.com).
• Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at support@supermicro.com.
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