Why is fingerprint authentication not working on my suprema BioStation L2 Touch terminals?
If fingerprint authentication suddenly fails on your Suprema Touch terminal, first check the finger and the fingerprint sensor for any sweat, water, or dust. Wipe them clean. If that doesn't work, dry both your finger and the sensor with a towel and try again. If your finger is too dry, try breathing on it before attempting authentication.
What to do if I lost my PIN for Suprema Touch terminals?
If you've lost your normal user PIN for your Suprema Touch terminal, request it from the administrator and enter it again. However, if you've lost the Admin PIN, you'll need to contact the installation company for assistance.
Why does fingerprint authentication fail frequently on suprema BioStation L2 Touch terminals?
If you're experiencing frequent errors with fingerprint authentication on your Suprema Touch terminal, consider the following: * Review the fingerprint enrollment guidelines and re-enroll your fingerprint. * If you have a cut on your finger, the device may misidentify your fingerprint. * If many fingerprints are enrolled, adjust the Matching Timeout and try again. * Authentication rates vary; try enrolling another finger.
What to do if I enter my PIN on suprema BioStation L2 Touch terminals but the door doesn't open?
If you can't open the door after entering your PIN on the Suprema Touch terminal, verify that you've entered the correct registered PIN. Also, check if you've recently changed the PIN. If you can't remember the PIN, request it from the administrator.
Why is my Suprema Touch terminals not working even though it's powered on?
If your Suprema Touch terminal isn't operating even with power supplied: * Ensure the terminal and bracket aren't too far apart, as the temper switch may prevent operation. * Check the adapter and power cable.
How to access admin mode if I lost Admin PIN on suprema BioStation L2?
Since the administrator grants access permissions on the BioStation L2, only the administrator can access the Admin menu of your Suprema Touch terminal. To access the Admin menu, you can request a PIN through a specific procedure by contacting the installation company.
Why is the time incorrect on my suprema BioStation L2 Touch terminals?
The incorrect time on your Suprema Touch terminal may be due to a dead built-in battery. For instructions on correcting the time, refer to Date & Time.
What to do if the door cannot be locked with suprema BioStation L2?
The electric lock may be malfunctioning. Have an inspection through the installation company.
Noncompliance of instructions could lead to serious injury or death.
Noncompliance of instructions could lead to minor injury or product damage.
Instructions for safe operation and maintenance of the product.
Guidelines for handling and disposing of the RTC battery.
Lists and illustrates the physical parts included with the BioStation L2.
Details the functions of the device's screen, buttons, and ports.
Provides pinouts and color codes for various device cables.
Details the pin configuration for the Ethernet connection.
Guidance on choosing the best finger for accurate fingerprint scanning.
Step-by-step instructions for enrolling a fingerprint on the device.
Steps to access and navigate the main administrative menu.
Guide on adding new users, including fingerprint, card, and PIN details.
Procedures for updating existing user details and settings.
How to erase all registered user data from the device.
Displays statistics on registered users, fingerprints, and cards.
Configures authentication schedules for fingerprint-only or fingerprint-PIN modes.
Sets authentication schedules for card-only or card-based multi-factor modes.
Defines authentication schedules using user ID combined with other methods.
Configuration options for Time & Attendance modes and job codes.
Settings for fingerprint sensor sensitivity, matching timeout, and security levels.
Enables user authentication to be performed on a BioStar server.
Customizes the device's home screen appearance.
Configures backlight, menu, and message display durations.
Manages language, voice instructions, and volume settings.
Settings for synchronizing and formatting the device's date and time.
Configuration for door open time and exit button input.
Displays model name, firmware version, and MAC address.
Shows the current memory usage status of the device.
Procedures for rebooting the device and restoring factory defaults.
Configuration for TCP/IP settings like Port, DHCP, IP Address, and DNS.
Settings for establishing communication with a BioStar server.
Configuration for RS-485 communication mode and baud rate.
Allows filtering and searching of system event logs by date and time.
Procedure to remove all saved event logs from the device.
Displays information on the current usage of the event log memory.
A guide to common problems and their solutions before contacting support.
Details about fingerprint and credential reading capabilities.
General device specs including CPU, memory, and operating conditions.
Specific parameters for fingerprint image resolution and template formats.
Maximum limits for users, templates, logs, and supported interfaces.
Electrical properties of I/O ports and power supply.
Visual representation of the device's physical dimensions with measurements.
Legal disclaimer regarding product use, modification, and liability.
Legal statement asserting copyright ownership of the document.
General| Type | Basic access control reader |
|---|---|
| Log capacity | 1000000 |
| Certification | CE, FCC, KC, REACH, WEEE |
| Product color | Black, Grey |
| Carrier frequency | 125 kHz |
| Access code reader | No |
| Fingerprint reader | Yes |
| Authentication type | Biometric, Password |
| PC connected | - |
| RS-485 ports | 1 |
| Display type | LCD |
| Display diagonal | 2 \ |
| Operating temperature (T-T) | -20 - 50 °C |
| Operating relative humidity (H-H) | 0 - 80 % |
| Sustainability certificates | RoHS |
| Processor frequency | 1200 MHz |
| DC voltage range | 12 - 12 V |
Weight and Dimensions| Depth | 44 mm |
|---|---|
| Width | 71 mm |
| Height | 201 mm |
| Weight | 280 g |
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