What to do if I lost my Admin PIN for Suprema Touch terminals?
If you have lost the Admin PIN for your Suprema Touch terminal, the administrator grants access permission in FaceStation 2, so only the administrator can access the Admin menu. If you need to access the Admin menu, you can have a PIN issued through a special procedure. Ask the installation company for the procedure to issue the password.
What to do if I forgot my PIN for suprema FaceStation 2 Touch terminals?
If you forgot your PIN for Suprema Touch terminals, for a normal user PIN, request it from the administrator and reenter the PIN. If you have lost the Admin PIN, contact the installation company.
What to do if I entered my PIN but cannot open the door with Suprema Touch terminals?
If you entered your PIN and pressed the OK button, but you still cannot open the door using your Suprema Touch terminal, check if you entered the registered PIN correctly and if you have changed your PIN recently. If you cannot remember the PIN, request it from the administrator and reenter the PIN.
How to troubleshoot face authentication errors on Suprema Touch terminals?
If face authentication cannot be done smoothly, and errors occur frequently on your Suprema Touch terminal, check ‘Cautions for registering a face’ and register the face again. If there are a large number of registered faces, change Matching Timeout and try again.
Why has the time suddenly become incorrect on my Suprema Touch terminals?
If the time has suddenly become incorrect on your Suprema Touch terminal, it might be because if power is not supplied for a long period of time, the built-in battery may die, causing the time to become incorrect. For information on correcting the time, referring to Date & Time.
What to do if the door doesn't lock with Suprema Touch terminals?
If the door does not lock when you close it using your Suprema Touch terminal, the electric lock may be malfunctioning. Have an inspection performed by the installation company.
Why isn't my Suprema Touch terminal operating even though power is supplied?
If the distance between the terminal and the bracket is too great, the Suprema Touch terminal may not operate due to the temper switch. Check the adaptor or the power cable.
Noncompliance with instructions can lead to serious injury or death.
Noncompliance of instructions could lead to minor injury or product damage.
Instructions for safe operation, including handling, cleaning, and battery replacement.
Guidelines and precautions for registering and authenticating faces.
Guides on how to register new users, including face, card, and PIN.
Describes how to edit existing user details like face, card, or PIN.
Details how to set and modify authentication methods (Face, Card, ID) and schedules.
Guides on configuring device network parameters like IP, DHCP, and ports.
Offers solutions for common problems related to power, PIN, face, door, time, and admin access.
General| Type | Basic access control reader |
|---|---|
| Log capacity | 5000000 |
| Voice reader | Yes |
| Certification | CE, FCC, KC, REACH, WEEE, BT SIG |
| Product color | Black, Grey |
| Fingerprint reader | No |
| Authentication type | Face recognition |
| PC connection | Wi-Fi |
| Ethernet LAN (RJ-45) ports | 1 |
| Sustainability certificates | RoHS |
| Processor frequency | 1400 MHz |
| Front camera type | Dual camera |
| Maximum image resolution | 720 x 480 pixels |
| Operating temperature (T-T) | -20 - 50 °C |
| Operating relative humidity (H-H) | 0 - 80 % |
| DC voltage range | 12 - 12 V |
| Display type | TFT |
| Display diagonal | 4 \ |
| Maximum resolution | 800 x 480 pixels |
Weight and Dimensions| Depth | 125 mm |
|---|---|
| Width | 141 mm |
| Height | 164 mm |
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