Troubleshooting
27
Troubleshooting
Checklist before reporting a failure
Classification Problem Solution
Power
The power is being supplied but
the device does not operate.
• If the distance between the terminal and the bracket is too great, the device
may not operate due to the temper switch.
• Check the adaptor or the power cable.
PIN
I forgot my PIN.
• For a normal user PIN, request it from the administrator and reenter the PIN.
• If you have lost the Admin PIN, contact the installation company.
I entered my PIN and pressed the
OK button, but I still cannot
open the door.
• Check if you entered the registered PIN correctly.
• Check if you have changed your PIN recently.
• If you cannot remember the PIN, request it from the administrator and reenter
The face has been registered but
face authentication cannot be
done smoothly, and errors occur
• Check ‘Cautions for registering a face’ and register the face again.
• If there are a large number of registered faces, change Matching Timeout and
try again.
Face authentication has
suddenly stopped working.
• Check ‘Cautions for authenticating a face’ and try again.
Door Lock
The door does not lock
when I close the door.
• The electric lock may be malfunctioning. Have an inspection performed by the
installation company.
Time
The time has suddenly become
incorrect.
• FaceStation 2 is equipped with a built-in battery; however, if power is not
supplied for a long period of time, the built-in battery may die, causing the time
to become incorrect. For information on correcting the time, referring to Date &
Time.
Admin
Access
I lost my Admin PIN, so I cannot
access the Admin mode.
• The administrator grants access permission in FaceStation 2, so only the
administrator can access the Admin menu.
• If you need to access the Admin menu, you can have a PIN issued through a
special procedure. Ask the installation company for the procedure to issue the
password.
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