FAQ
(1) Please ensure that the printer is turned on and the
Bluetooth of the smartphone is turned on.
(2) Check if the location function is enabled on the
smartphone (Android system). In the Android system, location
permission must be enabled when the App is used. If closed
or rejected, you can nd "Suprint" in "Settings - Application -
Permission Management - Application" and open the location
permission. You don't need to do this on iOS phones.
(3) Please launch the Bluetooth connection within the App.
Click the printer icon in the upper right corner of the page in
the App to search for the device. In the search list, click the
corresponding printer model name to connect successfully.
(4) Check if the printer is being connected to other devices.
This printer cannot be linked to more than one smartphone at
the same time.
(5) If none of the above solves the problem, please contact
customer service through the App or via other ways.
1. Printer not connecting?
2. Bluetooth connection established, paper installed,
but it won't print?
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