(1) If the RFID of the label tape is turned o, the device cannot
identify the label paper type. "Incorrect label tape" will show
when printing.
(2) If the printed paper shows no text or image, the label may
be installed upside down. Reinstall the label paper by referring
to the installation instruction video.
(3) Please check whether Dark Theme/Mode is enabled. The
latest version of the APP can support it.
(1) When inserting or replacing a roll of label paper for the rst
time, a blank label should be printed by clicking the power button.
This is to let the print head identify the position of the label paper.
(2) Check if the correct template that matches the label paper has
been selected in the APP. Check the size and image on the label
packaging, select the matching template on the App, and click
"History" to switch templates.
(3) Please make sure to put the label printing side up into the
printer. If placed on the opposite side, it cannot be printed.
(1)Double-click the power button to retract the unused label papers.
(2) If the label has been removed, it cannot be retracted.
3. During the initial use, a lot of paper doesn't have anything
printed. Can those papers be reused?
4. The texts on the printouts are not centered, in the wrong
position, oset, or skip paper?
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