Swisscom combox basic

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Quick guide

COMBOX® basic and pro

for fixed-line and mobile

networks.

Table of contents

COMBOX® – your answering machine 2

COMBOX® – before use 2

Activating and deactivating COMBOX® 3

Recording greeting and absence messages 5

Listening to messages on COMBOX® 6

COMBOX® PIN 7

Using COMBOX® abroad 7

Managing COMBOX® online 8

Retrieving, printing and sending faxes 8

The bottom line 9

Brief overviews for on the go 9

Version November 2016

Main Page

Need help?

Do you have a question about the Swisscom combox basic and is the answer not in the manual?

Summary

COMBOX - your answering machine

COMBOX pro at a glance

Overview of COMBOX® pro features like email forwarding, fax machine, online access, and cost.

COMBOX - before use.

Requirement to link COMBOX® to a telephone number and activation for mobile/fixed-line.

Activating and deactivating COMBOX

Call forwarding on the fixed-line network

Instructions to activate/deactivate call forwarding for fixed-line COMBOX® via phone or online.

Call forwarding on the mobile network

Instructions to activate/deactivate call forwarding for mobile COMBOX® via phone. Includes querying status.

Recording greetings and absence messages

Setting up your personal greeting

Instructions to record a personal greeting for COMBOX® basic via phone.

Setting up your national and international greeting or absence message

Instructions to record multiple greetings/absence messages for COMBOX® pro via phone.

Listening to messages on COMBOX

Listening to COMBOX with your telephone

How to listen to messages using the registered phone or another phone.

Listening to COMBOX from another telephone in Switzerland

Steps to access messages from a different phone in Switzerland using PIN.

Notification of new messages by SMS

Steps to set up SMS notifications for new messages on COMBOX® pro.

COMBOX PIN

Forgot your COMBOX PIN?

Instructions to retrieve a forgotten COMBOX® PIN via SMS.

Changing your COMBOX PIN

Steps to change the COMBOX® PIN via telephone.

Using COMBOX abroad

You can reach your COMBOX from abroad as follows:

Phone numbers for accessing COMBOX® services from outside Switzerland.

Forwarding calls to COMBOX when you are abroad

Advice to turn off call forwarding abroad to prevent costs, referencing pages 3 and 4.

Managing COMBOX online

Step 1 - Log into the Customer Centre

Instructions for logging into the Swisscom Customer Centre website.

Step 2 - Activate Customer Centre access to the COMBOX

Steps to activate COMBOX® access within the Swisscom Customer Centre.

Additional benefits of online access with COMBOX pro

List of extra services available for COMBOX® pro users online.

Querying, printing and sending faxes

Personal fax number

Information about the personal fax number assigned to COMBOX® pro.

The bottom line

Do you want to upgrade from COMBOX basic to COMBOX pro?

Information on upgrading from COMBOX® basic to pro via Customer Centre or hotline.

Questions?

Where to find detailed information about COMBOX® versions.