421m
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Servicing the 421m
If you have determined that your 421m requires repair services and you live outside of the
United States, please contact your local Symetrix dealer or distributor for instructions on how
to obtain service. If you reside in the U.S. then proceed as follows:
Before sending anything to Symetrix, contact our Customer Service Department for a return
authorization (RA) number. The telephone number is (425) 778-7728 or email:
tech@symetrixaudio.com
In-warranty Repairs
To get your 421m repaired under the terms of the warranty:
1. Call us for an RA number.
2. Pack the unit in its original packaging materials.
3. Include your name, address, daytime telephone number, and a brief
statement of the problem.
4. Write the RA number on the outside of the box.
5. Ship the unit to Symetrix, freight prepaid.
We do not accept freight collect shipments.
Repairs made in-warranty will cost you only one-way freight charges. We'll prepay the return
(surface) freight.
If you send us your product in substandard packaging, we will charge you for factory ship-
ping materials. If you don t have the factory packaging materials, please use an oversized
carton, wrap the unit in a plastic bag, and surround it with bubble-wrap. Pack the box full of
Styrofoam peanuts. Be sure there is enough clearance in the carton to protect the rack ears
(you wouldn't believe how many units are returned with bent ears). We will return the unit in
Symetrix packaging. Of course, if the repair is due to operator error, parts and labor will be
charged. In any event, if there are charges for the repair costs, you will pay for the return
freight. All charges will be COD unless you have made other arrangements (prepaid, Visa or
Mastercard).
Out-of-warranty Repairs
If the warranty period has passed, you'll be billed for all necessary parts, labor, packaging
materials, and freight charges. Please remember, you must call for an RA number before
sending the unit to Symetrix.
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