18 4036B Operations and Maintenance Manual Rev. E
This chapter provides information on how to contact Symmetricom for warranty service, as well
as shipping guidelines for the 4036B.
5.1 Warranty Information
The product carries a warranty from Symmetricom for a period of 1 year from date of shipment.
For repairs, contact Symmetricom:
www.symmetricom.com
support@symmetricom.com
Phone:
Worldwide (Main Number) 1-408-428-7907
USA toll-free 1-888-367-7966 (1-888-FOR-SYMM)
5.2 Shipping Information
If you need to ship this system for any reason, including returning equipment to Symmetricom for
warranty service, follow these shipping instructions. Failure to follow these instructions may
damage your system.
5.2.1 Packing Instructions
Always ship the 4036B appropriately packaged to protect it from damage, preferably in
the package in which it was originally shipped.
No cables or connectors may be attached to the rear of the chassis.
Wrap the chassis in plastic to protect against moisture.
5: Shipping Information
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