Have signal, but can’t make calls
1. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new
connection with the network.
2. Clear the cache for the Phone app.
3. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
4. Check if a software update is available for your phone.
5. Reset the phone.
Phone doesn’t ring or ring loud enough
1. Check your volume setting.
2.
Look for in your status bar. If you see it:
•
Open quick settings and touch to turn Do Not Disturb off. Your phone will ring for
incoming calls.
• Make sure your phone is set to screen calls at the appropriate times.
3. Check that your ringtone is not set to None.
4. Is your phone connected with a Bluetooth device? If so, all audio is routed to the Bluetooth
device.
5. If you're using a ringtone that you installed, try using a ringtone that came with the phone.
6. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
Begin with application types like launchers, task killers, or anti-virus apps.
Can't answer ringing phone
1. Clear the data for the Phone app.
Touch & hold , then touch > Storage > Clear storage.
2. Check that Phone app notifications haven't been disabled.
Touch & hold , then touch > Notifications and make sure they are on .
Consistent busy signal
Outbound calls
1. If you hear a fast busy signal when you call a number, all cellular circuits may be in use,
preventing the call from going through. Try calling again later.
Fix a problem : Call and SIM issues
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