6
Troubleshooting—Tablo DVR and App Initial Set Up
Only 24 Hours of Guide Data Visible
The Live TV grid guide will usually display
24 hours of guide data, although it can be
changed to 14 days in settings. You can also
browse for upcoming programs in the
TV shows, Movies, and Sports screens.
Guide Data is Incorrect or Missing
For incorrect data or data missing from
specic channels, contact Tablo Support
for assistance. While we work to correct
your guide data problem, try entering a zip/
postal code from a neighboring area by
editing your ‘location’ in the settings screen.
Video Playback is Loading or Pausing
Frequently on Additional Devices
This is typically a home network
bandwidth issue. If possible, connect
your playback device and/or Tablo via
Ethernet instead of WiFi to rule out
potential WiFi interference and/or
network congestion.
Video Playback is Pixelated/Audio Drops Out
OTA antenna signal strength is inadequate
or reduced. Check your antenna’s connection
to Tablo and/or its position. Run a new
channel scan within settings to determine
current signal strength.
Recordings Incomplete or Failed
OTA antenna signal and/or external hard drive
were unavailable at the time of the recording.
Antenna and/or hard drive
may require attention.
Hard Drive Not Recognized
If you have connected a USB hard drive
and its details are not shown in your settings
screen and/or you have not received a
prompt to format it during the setup process,
try rebooting the Tablo using the ‘Restart’
option in the Settings menu under ‘More
Information’. If you still do not receive a
prompt to format the drive, contact Tablo
Support for assistance.
More detailed instructions, user manuals, and troubleshooting tips can be found online
in the Tablo Knowledge Base at support.TabloTV.com.
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