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TROUBLESHOOTING
THE CAMERA IS FREEZING / LOCKING UP / VIBRATING CONTINU-
ALLY?
• Double check the SD card. Make sure it’s a compatible SD card (5.0 uses Ultra 3
cards only). Try formatting or changing your SD card.
• Vibrating continually is most commonly caused by a Full SD card, save what les
you want and reformat the card. Reformatting the SD card is the best solution to
this as it automatically deletes everything off of the card. Directions on re-format-
ting SD cards can be found online on Tactacam FAQ’s page.
THE CAMERA WILL NOT CONNECT TO WiFi?
• Android: Go into settings, click on WiFi, select Tactacam, then go into the
Tactacam app. If customer is at home/work, they may need to go in and click
the home/work WiFi and click forget, then connect to the Tactacam in the WiFi
settings.
• iPhone: If the Tactacam WiFi is not showing up, the customer can reset the
network settings and then it should show up.
• If the Tactacam WiFi is turning on and showing up but they can’t connect to it,
another person’s device may be connecting to it before the customer can. This
can happen in a busy setting like the shop. Check to make sure the WiFi light is
blinking.
HOW DO I PLAYBACK THE VIDEOS?
Operating Systems and Media Player
• Windows 8, 9, 10, 11: VLC player
• Apple: QuickTime media player
• Android: MX player
• iPhone: Use the video player loaded on the phone by the factory
• Check tactacam.com for other video player options.
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