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Please Remember – Only use tablet or pellet salt in your softener!
Diagnostic data transfer
Tapworks water softeners come fitted with our unique diagnostic data
transfer system.
Our Automated Service Evaluation System enables your water softener
to ‘talk’ directly to the Service Centre and communicate data which
otherwise might only be accessed by a site visit to your home.
The data received is reviewed by a technician and if there is a problem
it may be possible to correct it by telephone. If a service call is
necessary, the engineer will be likely to know in advance what parts
and repairs are required.
DIAGNOSTIC DATA TRANSFER
• Can provide you with information on the efficiency and
performance of your water softener
• Can save you the cost and inconvenience of an unnecessary
call-out
• Can save time and money in the event of a call-out.
USING THE DIAGNOSTIC DATA TRANSFER
• You will need a landline telephone
• Dial the Service Centre dedicated telephone number
0870 429 9054
• When connected, the Service Centre will ask you to follow
a simple procedure
• Hold the telephone mouthpiece about 1” from the symbol
on the faceplate
• Simultaneously press the UP and DOWN buttons
• When a constant beeping pattern is emitted, release the buttons
- the data message will continue to transmit for about 20 seconds
• When the beeping stops finish your call.
Your call will then be processed by the Service Centre.
Don’t forget to leave your details if you expect a reply!
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