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• Make sure that your SIM card is inserted properly.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the Volume key.
• Check the network strength. Move to a location with stronger
signal strength.
• Make sure that the receiver, connector and speaker on your phone
are clean.
I can't use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service.
• Make sure that this feature doesn't require a TCL accessory.
When I select a number from my contacts, the number can't be
dialled
• Make sure that you have correctly recorded the number in your
contacts.
• Make sure that you have selected the country code when calling
an international number.
I can't add a contact
• Make sure that your SIM card contacts are not full; delete some
contacts or save the contacts to the phone.
My callers can't leave messages on my voicemail
• Contact your network operator to check service availability.
I can't access my voicemail
• Make sure that your operator’s voicemail number is correctly
entered in "Voicemail number".
• Try later if the network is busy.
I can't send and receive MMS
• Check your phone storage as it might be full.
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General
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