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8
1 YEAR LIMITED WARRANTY
For information on warranty of your device, visit the USA and
Canada websites at https://support.tcl.com/us-mobile-product-
downloads/614427
WARNING: Cancer and Reproduction Harm -
www.P65Warmings.ca.gov.
Electronic Information
For more information on Electronic Recycling:
1) Visit TCL Electronic Recycling Program website at https://www.
tcl.com/us/en/mobile/accessibility-compliance/tcl-mobile-
electronic-recycling-program.html/ or
2) Call TCL US Customer Support at 1-800-822-8837.
Recycling Information
We declare that the Post-consumer recycled and bio-based plastics
content added to our product is 0.
Call Recycle Customer Support at 1-855-368-0829 for recycling
instructions.
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Troubleshooting
Before contacting the service center, here are some instructions to
help you troubleshoot your device:
• For optimal operation, fully charge the battery.
• To improve the phone’s performance, remove unnecessary files or
apps on your phone.
• Update your phone’s software via Settings > System updates.
• Reset your phone via Settings > System > Reset > Factory data
reset. Another method is to hold down the Power key and the
Volume up key at the same time when your phone is powered
o. Release the power key when the device vibrates, then select
Wipe data / factory reset > Factory data reset to reset. All your
phone data will be lost permanently. It is strongly advised to fully
back up your phone data before resetting.
and carry out the following checks:
My phone can’t be switched on or is frozen
• When the phone can’t be switched on, charge for at least 20
minutes to ensure the minimum battery power needed. Then
switch it on again.
• When the phone falls into a loop during power on animation and
the user interface can’t be accessed, press and hold the Power
key to reset. This eliminates any abnormal OS booting issues
caused by third party applications.
• If neither method is eective, reset the phone by pressing the
Power key and the Volume up key at the same time. Release
the power key when the device vibrates, then select Wipe data /
factory reset > Factory data reset to reset.
My phone has not responded for several minutes
• If your phone doesn’t respond, turn o your phone by pressing
and holding the Power key until it turns o and then restart it
again.
• If it still doesn’t work, reset the phone.
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