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Troubleshooting ..................
Before contacting the service center, here are some
instructions to help you troubleshoot your device:
• For optimal operation, fully charge the battery.
• To improve the tablet’s performance, remove
unnecessary files or apps on your tablet.
• Update your tablet's software, go to Settings >
System > System Update.
• Reset your tablet via Erase all data (factory reset).
Touch Settings > System > Reset options. Another
method is to hold down the Power key and the
Volume up key at the same time when your tablet
is powered off, and then select Wipe data/factory
reset by pressing volume down key. All your tablet
data will be lost permanently. It is strongly advised to
fully back up your tablet data before resetting.
and carry out the following checks:
My tablet can't be switched on or is frozen
• When the tablet can't be switched on, charge for
at least 20 minutes to ensure the minimum battery
power needed. Then switch it on again.
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