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The phone becomes warm following prolonged
calls, game playing, internet surfing or running
other complex applications
• This heating is a normal consequence of the CPU
handling a large amount of data. Ending the above
actions will make your phone return to normal
temperature.
After Factory data reset is performed, I can't
use my phone without entering Google account
credentials
• After reset is performed, you must enter the
original Google account credentials that were
used on this phone.
• If you don’t remember your Google account
credentials, complete Google account recovery
procedures.
• If you still cannot access your phone, submit an
inquiry to the authorized repair center. Please
note: this will not be covered under the limited
warranty.
The phone doesn't ring when a call or message
arrives
• Make sure that Do Not Disturb mode (go to
Settings > Sound > Do Not Disturb) is not activated.
• Press the Volume up/down key to adjust volume.
I forget some passwords/codes/keys on phone
• Perform Factory data reset.
• If you still cannot access your phone, submit an
inquiry to the authorized repair center. Please
note: this will not be covered under the limited
warranty.
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