T
ERMS
A
ND CONDITIONS
v 1
7.1
:
LED
: July 2017
O
ur g
oods come with guarantees that cannot be
e
xclu
ded under the Australian Consumer Law. You are entitled to a
r
epla
cement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You
a
re a
lso entitled to have the goods repaired or replaced if the goods
f
ail
to be of acceptable quality and the failure does not
a
mou
n
t to a major failure.
1. T
EAC w
a
rrants that this product is free from defects in material and workmanship under normal domestic use with reasonable ca
r
e a
n
d skill.
M
ain
t
enance and cleaning (i.e. laser head) is not covered by this warranty. The TEAC warranty only
a
ppl
i
es to TEAC pr
o
duc
t
s purchased
N
EW
f
rom a TEAC Authori
se
d R
e
tailer
i
n A
u
stralia.
T
his
warranty only applies to the original purchaser and cannot be transferred.
2. T
he b
enefits to the consumer given by this Warranty are in addition to other rights and remedies of the cons
u
mer
under a law in relation to
g
oods
or services to which the warranty relates, being the Australian Consumer Law.
3. R
efu
n
d or replacement via your
T
EAC Au
t
hori
se
d R
e
tailer
i
s a
v
ailable for a period of 14 days after purchase for goods that have been
i
nsp
e
c
t
ed
a
nd determined to have a major failure. Refund and exchange is not applicable for change of mind.
4. Su
bje
c
t to the terms herein, this warranty effectively covers
T
EAC p
r
oduct
s,
ex
c
luding products purchased for commercial purposes,
a
s
s
pec
i
fied in the Warranty
P
erio
d
s
T
abl
e
below from the date of purchase.
5. *Ap
plic
able to
T
Vs pu
rchased from July 1st 2017.
C
onta
ct customer care on 1300 553 315
i
f yo
u wish to confirm the warranty terms of your T
V.
**I
n Ho
me Service/Pick up Service
T
his
service will only be provided as part of this warranty if all the following conditions are met;
a) The
pr
o
duct is indicated in the Warranty Period Table.
b) T
he
p
roduct is within the warranty period.
c) T
he
p
roduct is located within the normal service area of the local TEAC Authorised Service Centre.
Pr
oof
of product
p
urcha
se is required. If TEAC determines that the product is not repairable on site, TEAC can complete the repair by taking
t
he p
roduct to a TEAC Authorised Service Centre.
Au
thor
ised Service Centre Service
Th
e pu
rchaser is required to send the product
a
t th
eir own expense
t
o th
e nearest TEAC Authorised Service Centre for repair. In this event,
p
roof
of purchase is required to support a warranty claim. After the repair, the product will be available for collection by
o
r ret
urn to the
p
urch
a
ser at a fee
u
pon
request. TEAC in
-h
ome
service can be made available at a fee upon request.
6. A
12
-m
onth
replacement warranty is applicable to all Accessories such as Remote
s,
Pow
er Adapt
ers
and
Cables.
7. T
EAC wi
ll ensure to the best of its abilities that all required
p
arts
are made available for any required service/repair.
8. T
EAC Aus
tralia Pty Ltd and its Authorised Service Centres will use their best endeavours to complete product repairs within a
r
easo
nable
p
erio
d based on available resources and workload during the
t
ime
when service is requested and performed.
9. R
efurb
ished parts may be used to repair the product. In the case of a replacement, the product may be replaced, with a refurb
i
shed
unit of the
s
ame
type or, if one is unavailable, a similar refurbished model
w
ith
equal or better features
a
nd
s
pec
i
fications.
10. Pl
ease
be advised that if the product presented for repair is capable of retaining user
-g
ener
ated data, the data may be lost during servicing.
C
usto
mers are strongly encouraged to back up all important inf
o
rmat
ion/data before sending the product in for service/repair.
11. S
ervi
ce will be provided only during normal business hours and under safety conditions and circumstances. TEAC and its author
i
sed
service
a
gent
s can refuse any repair if safety, in relation t
o
OH&S
, becomes a concern to its staff or authorised service agents’ personnel.
12. T
he w
arranty is void and warranty claims may be refused, subject to the Australian Consumer Law, if:
a) T
h
e
p
roduct was not transported, installed, operated or maintained accor
d
i
n
g
to manufacturer instruction, or
b) T
he p
roduct was abused, damaged, tampered, altered or repaired by any unauthorised persons, or
c) Pr
oduc
t failure is due to accidents during use, installation
o
r tr
ansit, power surges, use of defective or incompatible
e
xtern
al devices, exposure
t
o ab
normal conditions such as excessive temperatures or humidity, or entry of liquids, object
s
or c
reatures into the product,
c
ockr
oach
i
nfes
tations,
or
d) T
he c
ustomer is unable to provide proof o
f p
urcha
se
o
f th
e product for ver
i
fica
tion, or
e) T
he s
erial number of the product is missing or has been tampered with.
13. W
her
e
any repairs or services required that are outside of the terms and conditions of this Warranty are requested by the cus
t
ome
r,
or where
a
fau
lt is determined to be o
u
tsid
e of the terms and conditions of the Warrant
y,
the
customer shall be charged for the cost of the
r
epai
r.
14. N
o on
e is authorised to assume any liability on behalf of TEAC or impose any obligation on it, in connection with the sale of
a
ny e
quipment
o
ther
t
han
as stated in this warranty and outlined above.
15. T
EAC
a
nd/or its Authorised Service Centres
r
eserve
t
he right to inspect and verify whether the product is exhibiting a major failure as claimed
by c
usto
mers/retailers.
16. L
CD d
ead pixel policy, please contact TEAC
at s
uppo
rt@teac.com.au
f
or as
sistance.
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