and operated in accordance with these instructions.
Your rights under this guarantee are additional to your statutory rights, which in turn are not affected by this
guarantee. Should you require after sales service, you should contact our customer service help desk at
574-389-8494. It w4X4FWCJ21EV028209ould assist us if you can quote the model number, series, date of
purchase and nature of the fault at the time of your call. The customer service help desk will also be able to
advise you should you need to purchase any spare parts.
Please do not return a faulty product to us without calling first as this may result in loss or damage and delay in
providing you with a satisfactory service.
Please retain your receipt as proof of purchase.
DO NOT RETURN THIS PRODUCT TO THE STORE:
Please contact our Customer Service:
Hours: Monday thru Thursday from 8:30 A.M. to 5:00 P.M. (EST)
Friday from 8:30A.M. to 4:00P.M. (EST)
Web: rvtape.com
Email: kponciano@panelsolutions.biz
Limited Warranty:
We warrant to the purchaser that the fireplace insert is free from defects in material and workmanship, under
normal use and service, for one (1) year (1 year limited parts) from the date of purchase.
The provisions of this limited warranty shall not apply to the following:
1. Accidents.
2. Unauthorized repairs or alterations.
3. Normal maintenance.
4. Changes made to other units manufactured after this stove was manufactured.
5. Incidental damages caused by failure of the stove such as inconvenience or loss of use
6. Improper installation.
The provisions of this limited warranty shall not apply to deterioration due to wear exposure beyond the
following limitations:
For 1 year from the date purchase on electrical component and circuit boards (light bulbs excluded)
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