TECH Yealink T29G - User Manual

Taken from Yealink Easy VoIP Gigabit Color IP Phone SIP-T29G User Guide Version 80.20 Jan. 2015
Yealink T29G
PHONE INTERFACE
Number
Item
Action
1
LCD Screen
Displays information about calls, messages, softkey, time and date
2
Power Indicator LED
Indicates phone power status and phone status
3
Line Keys
Use these keys to activate up to three accounts and assign various features
4
Soft Keys
Label automatically to identify their context sensitive feature
5
Scroll through the displayed information.
Confirms actions or answers incoming calls.
Cancels actions, rejects incoming calls, mutes or un-mutes calls.
6
HEADSET Key
Toggles and indicates the headset mode.
7
HOLD Key
Places a call on hold or resumes a held call.
8
TRAN Key
Transfers a call to another party.
9
Speakerphone Key
Toggles the hands-free speakerphone mode.
10
RD Key
Redials a previously dialed number.
11
MESSAGE Key
Indicates and accesses voicemails.
12
CONF Key
Conducts a conference call with multiple other parties.
13
MUTE Key
Mutes or un-mutes an active call.
14
Volume Key
Adjusts the volume of the handset, headset, speaker, and ringer.
15
Keypad
Provides the digits, letters and special characters in context-sensitive applications.
16
Speaker
Provides ringer and hands-free (speakerphone) audio output.

Summary

Yealink T29 G Phone Interface Overview

Placing and Answering Calls

Placing a Call

Step-by-step guide to initiating calls using the phone keypad or headset.

Answering a Call

Instructions for receiving incoming calls via handset, speakerphone, or headset.

Ending a Call

Procedures to terminate an active call using softkeys or hanging up.

Redialing Numbers

How to redial the last number or select from call history.

Call Management Features

Muting a Call

Steps to mute and unmute an active call.

Call Hold;Resume

How to place calls on hold and resume them.

Transferring a Call

Methods for blind and attended call transfers.

Forwarding a Call

Configuration options for call forwarding (Always, Busy, No Answer).

Advanced Call and Line Functions

Call Pick Up

Process to answer a call ringing on another extension.

Conference Call

How to set up and manage conference calls for multiple parties.

Busy Lamp Field;DSS

Using DSS keys to monitor and manage other lines.

Phone Settings and Features

Do Not Disturb

How to enable and use the Do Not Disturb feature to reject calls.

Blacklist

Managing contacts to automatically reject incoming calls.

Call History

Viewing and detailing call records (All, Missed, Placed, Received).

Changing Ring Tone

Procedure to select and save a preferred ring tone.

Volume Adjustment

Adjusting receiver and ringer volumes.

Overview

1. Function Description
2. Usage Features
3. Placing and Answering Calls
4. Ending Calls
5. Redialing Numbers
6. Muting Calls
7. Call Hold/Resume
8. Transferring Calls
9. Forwarding Calls
10. Call Pick Up
11. Conference Calls
12. Busy Lamp Field/DSS
13. Do Not Disturb (DND)
14. Blacklist
15. Call History
16. Volume Adjustment
17. Maintenance Features
18. Changing Ring Tone
19. Configuration Management

The Yealink T29G is a sophisticated IP phone designed for professional communication, offering a comprehensive suite of features for efficient call management and enhanced user experience. It integrates seamlessly into various network environments, providing reliable and high-quality audio communication.

Function Description

At its core, the Yealink T29G serves as a primary communication device, enabling users to make, receive, and manage phone calls with clarity and ease. The phone features an LCD screen that displays crucial information such as call details, messages, softkey labels, time, and date, keeping the user informed at all times. A power indicator LED provides a quick visual cue regarding the phone's power status and overall operational state.

The device supports multiple lines, allowing users to activate up to three accounts and assign various features to each. This multi-line capability is particularly useful in environments where individuals manage several communication channels or roles. Context-sensitive softkeys, labeled automatically on the screen, adapt their functions based on the current call state or menu, streamlining navigation and access to features.

For call control, the Yealink T29G includes dedicated keys for essential functions. The HEADSET key toggles and indicates headset mode, catering to users who prefer hands-free communication. The HOLD key allows users to place an active call on hold or resume a held call, facilitating multitasking. Call transfer is managed via the TRAN key, enabling users to seamlessly redirect calls to other parties. The Speakerphone key provides a hands-free communication option, while the RD key allows for quick redialing of previously dialed numbers. The MESSAGE key indicates new voicemails and provides direct access to them. For collaborative communication, the CONF key initiates and manages conference calls with multiple participants. During an active call, the MUTE key allows users to mute or unmute their microphone, ensuring privacy or reducing background noise.

The phone's keypad provides the standard digits, letters, and special characters necessary for dialing and interacting with context-sensitive applications. Audio output for both the ringer and hands-free (speakerphone) mode is delivered through a dedicated speaker, ensuring clear sound.

Usage Features

The Yealink T29G offers a user-friendly interface with intuitive call handling capabilities.

Placing and Answering Calls:

To place a call, users can simply pick up the handset, enter the desired number using the keypad, and press the OK or Send softkey. For headset users, activating headset mode, selecting a line, dialing, and then pressing OK or Send initiates a call. Answering calls is straightforward: picking up the handset, pressing the speakerphone key, or tapping the Answer softkey for hands-free mode. Headset users can answer by pressing the headset key and tapping Answer. When on another call, pressing the Answer key answers the incoming call while placing the original on hold.

Ending Calls:

Calls can be ended by pressing the End Call softkey or by hanging up the handset. Headset and speakerphone users also utilize the End Call softkey.

Redialing Numbers:

The phone simplifies redialing. Pressing the RD key twice redials the last dialed number. To redial a previously dialed number from a list, users press the RD key when idle, then use the navigation keys to select an entry from the placed calls list, and finally press RD or Send.

Muting Calls:

During an active call, pressing the MUTE key mutes the microphone, with the LCD screen indicating the muted status. Pressing MUTE again unmutes the call.

Call Hold/Resume:

To put a call on hold, users press the Hold softkey during an active call. The LCD screen displays "Hold," and the phone provides a gentle beep every 30 seconds as a reminder. To resume a held call, users press the Resume softkey.

Transferring Calls:

The T29G supports two types of call transfers:

• Blind Transfer: During a call, users press the Transfer softkey, enter the number of the party to whom they wish to transfer the call, and press Transfer again to complete.
• Attended Transfer: Users press the Transfer softkey, dial the second party's number (or select from a directory), and wait for them to answer. Once the second party answers, pressing the Transfer softkey completes the transfer. A transfer can be canceled before connection by pressing the Cancel softkey.

Forwarding Calls:

The phone offers three call forwarding options:

• Always Forward: All incoming calls are unconditionally forwarded.
• Busy Forward: Incoming calls are immediately forwarded when the phone is busy.
• No Answer Forward: Incoming calls are forwarded if not answered after a specified period. To enable forwarding, users navigate to Menu > Features > Call Forward, select the desired type, and then enable it, specifying a destination number and, for No Answer Forward, a ring time. Disabling forwarding follows a similar path.

Call Pick Up:

This feature allows users to answer a call ringing on another phone. By picking up the handset, pressing the speakerphone or a line key, then More, and finally DPickup, users can enter the ringing phone's number and answer the call.

Conference Calls:

The T29G supports conference calls with up to three parties. Users initiate a call with the first party, then press the Conference softkey to place a new call (placing the first party on hold). After dialing and connecting with the second party, pressing the Conference softkey again joins all parties.

Busy Lamp Field/DSS:

BLF keys allow users to monitor other phone lines. They can dial a monitored number when the line is idle, receive visual or audio alerts for activity on monitored lines, and pick up calls received on those lines. This is configured via Menu > Features > DSS Keys, where users select BLF as the type and specify the monitored extension.

Do Not Disturb (DND):

When DND is enabled (configured via the system), incoming calls are automatically rejected. The DND icon on the status bar indicates its active status.

Blacklist:

The phone allows users to blacklist up to 30 contacts, automatically rejecting incoming calls from these numbers. Contacts can be added, edited, deleted, or searched via Directory > Blacklist.

Call History:

Users can view a comprehensive call history by pressing the History softkey. The LCD screen displays records categorized as All, Missed, Placed, Received, and Forwarded. Users can navigate through these lists and view detailed information for each entry.

Volume Adjustment:

During a call, the Volume key adjusts the receiver volume for the handset, headset, or speakerphone. When the phone is idle, the Volume key adjusts the ringer volume.

Maintenance Features

While the manual primarily focuses on operational features, some aspects touch upon maintenance indirectly through configuration and user settings.

Changing Ring Tone:

Users can personalize their phone by changing the ring tone. This is done by navigating to Menu > Basic > Sound > Ring Tones > Common, selecting a desired ring tone, and saving the change. This customization contributes to user comfort and helps distinguish the phone's ring from others in a shared environment.

Configuration Management:

The ability to configure features like call forwarding, DSS keys, and blacklist entries implies a level of user control over the phone's behavior. While not direct "maintenance" in the traditional sense, these configuration options allow users to tailor the device to their specific needs and troubleshoot minor operational issues related to call routing or unwanted calls. The "Save" and "Back" softkeys are integral to managing these configurations, ensuring changes are applied correctly or discarded if necessary.

The Yealink T29G is designed for robust performance and ease of use, with its features aimed at providing a reliable and adaptable communication tool for various professional settings.

TECH Yealink T29G Specifications