Technicolor DGA0122 - User Manual

TL;DR: If you read only one thing...
1) The router will get its configuration when it first logs in
Router Quick Start Guide Technicolor DGA0122
Switch router
on. Status light
will be orange,
Broadband
light should
blink then go
steady
Plug in the
supplied
power
cable
Connect your
computers or
your network to
ports 1-4.
Connect DSL
port to the
phone socket
via a splitter
(optional)
using the
supplied
'grey' cable.
The router will be
sent its
configuration
once it has logged
in for the first
time, wait a few
minutes...
See your
Infopack or
router card for
further details,
such as WiFi
password etc.
6
Plugging in:
Further information on our Support Site: https://support.aa.net.uk/DGA0122
Initial configuration Information:
The Technicolor will be posted to you in a 'default' state. It will have a random WiFi name as set on the base of the router.
In most cases, once your service is live and the Technicolor has logged in for the first time, it will be configured in the
correct way for your service – the plastic card on the router will also describe your specific configuration and how it needs
to be connected.
The configuration of the router can be modified via the Control Pages but feel free to talk to staff for further help or
information. Until your service is live, and the router has configured itself, the credentials and IP details on the card will not
match. It will have an IP address of 192.168.1.1 and an admin/engineer user with a password as on the back of the
device.
The details above describe the most common configuration for this router – where you are simply connecting the
Technicolor router to your phone line and using its built in wifi and network ports for your Internet access.
If you have your own Modem/ONT
Using the Technicolor as a PPPoE router
Connect your
computers to the
LAN ports
Connect the red
WAN port to your
modem or ONT.
2 3 41
1
5
1
2 3
4
Connect the red
WAN port to your
modem or ONT.
If you have FTTP or an
existing modem then don’t
use the DSL port, instead
use the red WAN port to
connect the Technicolor to
your modem.
2

Summary

Router Quick Start Guide

Plugging In Your Router

Steps to physically connect the router, including DSL, network ports, and power.

Initial Router Configuration

The router configures itself upon first login and may restart; check the infopack.

Using with Own Modem or ONT

Connect via the WAN port to your modem/ONT for PPPoE setup.

Router Operation and Troubleshooting

WiFi Name and Password Details

Initial WiFi name is random; changed by configuration or Control Pages.

Understanding LED Status Indicators

Explains the meaning of Status, Broadband, Internet, and Wireless LED lights.

Troubleshooting Connectivity Issues

Guides on configuration, sync problems, and performing a factory reset.

Accessing Control Pages

Control Pages allow router settings like WiFi, bridge mode, and passwords.

Overview

1. Function Description
2. Usage Features
3. Maintenance Features

This document provides a quick start guide and troubleshooting information for the Technicolor DGA0122 router, designed to facilitate internet access primarily through a DSL connection, but also adaptable for use with external modems or ONT devices.

Function Description

The Technicolor DGA0122 router serves as a central hub for internet connectivity within a home or small office environment. Its primary function is to establish and maintain an internet connection, typically via a DSL line, and then distribute that connection to multiple devices through both wired Ethernet ports and wireless (Wi-Fi) capabilities.

Upon initial setup, the router operates in a "default state" with a randomly generated Wi-Fi name (SSID). However, once the service is live and the router successfully logs in for the first time, it automatically receives its specific configuration. This configuration is tailored to the user's service and includes the correct Wi-Fi name and password, which are typically found on a plastic card included with the router.

The router is designed to handle various network setups. For standard DSL connections, it connects directly to a phone socket, optionally using a splitter. It provides four LAN ports for wired connections to computers or other network devices. For users with Fiber to the Premises (FTTP) or an existing modem, the router can function as a PPPoE router, utilizing a dedicated red WAN port to connect to the external modem or ONT, bypassing its internal DSL capabilities.

The device also features a series of LED status lights that provide immediate visual feedback on its operational status, including power, DSL sync, internet connectivity, and Wi-Fi status. These lights are crucial for quick diagnostics and understanding the router's current state.

Usage Features

Setting up the Technicolor DGA0122 is designed to be straightforward. For a typical DSL connection, the process involves three main steps:

1. Connecting the DSL port: Use the supplied 'grey' cable to connect the router's DSL port to the phone socket, optionally via a splitter.
2. Connecting network devices: Plug computers or other network devices into any of the four LAN ports.
3. Powering on: Plug in the supplied power cable and switch the router on.

Once powered on, the router's status light will initially be orange, and the broadband light should blink before becoming steady. This indicates the router is attempting to sync with the exchange or cabinet. After successfully logging in for the first time, the router will receive its configuration, a process that may take a few minutes and typically involves a restart. Users can then find their Wi-Fi password and other details in their Infopack or on the router card.

For users with an existing modem or FTTP, the setup differs slightly:

1. WAN connection: Instead of using the DSL port, the red WAN port is used to connect the Technicolor to the external modem or ONT.
2. LAN connections: Computers are connected to the LAN ports as usual.

The router's configuration can be modified through "Control Pages," which are accessible online. These pages allow users to adjust various settings, including Wi-Fi parameters, passwords, and even change the router's operating mode (e.g., to a bridge).

The LED indicators provide valuable real-time information:

• Status Light: Blinking red indicates initialising/booting up; steady red means the internet is not connected; steady green signifies it's booted up and ready. If off, it could mean it's not connected, there's a problem, or it's in PPPoE mode.
• Broadband Light: Blinking green means it's attempting to sync; steady green indicates it's in sync with the exchange/cabinet. If off, no device is plugged in, or the device is off.
• Internet Light: Blinking red means it's attempting to connect; steady green means it's connected; flashing green indicates activity/traffic. If off, there's no internet connection.
• Wireless Lights: Steady green means Wi-Fi is ready; flashing green indicates activity. If off, Wi-Fi is not enabled (users can try pressing the Wireless on/off button).

Maintenance Features

The Technicolor DGA0122 incorporates several features and troubleshooting steps to help users maintain its operation and resolve common issues.

Initial Configuration and Restart: It's important to remember that the router will receive its specific configuration only after it has successfully come online for the first time. This process typically involves a restart and should be completed within approximately six minutes of the router being online. If the router doesn't seem to be working correctly immediately after powering on, waiting for this initial configuration to complete is a crucial first step.

Troubleshooting "No Sync" Issues: If the DSL light is blinking or off, indicating a lack of synchronization with the exchange or cabinet, several checks can be performed:

• Telephone Socket Type: If the telephone socket has two sockets, especially if one is more square than rectangular, try plugging the router directly into the square socket. This type of socket often has a built-in splitter, eliminating the need for an external one.
• Master Socket Usage: In buildings with multiple phone sockets, always try connecting the router to the master socket. This is typically the socket nearest to where the phone line enters the building and provides the cleanest signal.
• Line Test: To verify the phone line itself is working, plug a standard telephone into the socket and check for a dial tone.

Factory Reset: If issues persist or if the router's configuration needs to be reverted to its default settings, a factory reset can be performed. This is achieved by holding down the reset button for about five seconds until all the LEDs light up. After a factory reset, the router will attempt to get online and obtain its configuration for the line again. This can be useful for resolving complex configuration problems or starting fresh.

Control Pages for Advanced Configuration: For more detailed adjustments and maintenance, users can access the router's "Control Pages" online. These pages allow for modifications to various settings, including Wi-Fi networks, passwords, and even changing the router's operational mode (e.g., to a bridge). This provides a flexible way to manage the router's behavior and adapt it to specific network requirements. The IP address for the router in its default state is 192.168.1.1, with admin/engineer user credentials typically found on the back of the device.

Support Resources: For further assistance, users are directed to the AAISP Support Site (https://support.aa.net.uk/DGA0122), email support (support@aa.net.uk), or a phone number (03333 400 999). This ensures that users have multiple channels to seek help if they encounter problems that cannot be resolved through the provided troubleshooting steps.

The router also makes use of GPL software, with information available at https://www.technicolor.com/distribute/home-experience/regulatory-information, ensuring transparency regarding its software components.

Technicolor DGA0122 Specifications