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4. Setting Up Your Sure TV Box
The Quick Start Guide included in your Sure TV Box package will help you to connect your Sure TV Box to your
TV aerial, your TV and your internet connection. The on-screen prompts are easy to follow and will help you to
set up your preferences, connect to your home internet connection. You can also find your account details on
the underside of your Sure TV Box.
Once you’ve set up your Sure TV Box, it will check for service and software updates and install them for you.
4.1. Setting a Parental Control PIN
This PIN is the Parental Control PIN which is used for locking or unlocking channels and services, and restricting
certain Video On Demand content.
When you are prompted to input the Parental PIN during the on-screen set up, make sure that you keep a
secure record of the PIN you set, as you’ll need to unlock access to certain content based on its classification.
Please note: If you lose your Parental Control PIN, you will have to reset your Sure TV Box settings. You can
either reset your Sure TV Box settings by finding the reset button on the underside of your Sure TV Box and
pressing and holding it for ten seconds, or you can reset your settings on the Sure TV Menu, go to “Information
& Diagnostics”, select Reset, and you will find the option to Reset Settings. This will reset all settings including
any future recordings set up via series link.
The Parental Control functions provided are not to be used in place of adult supervision when children are
using the Sure TV Box. We recommend that you be involved in what programmes your family choose to watch.
4.2. Connecting to the Internet
Your Sure TV Box connects to the Internet so that you can watch a range of catch up TV, watch movies and TV
on demand on Sure TV. We will also send software updates to your Sure TV Box periodically, to ensure that
your Sure TV Box is always up to date. There are two ways to connect your Sure TV Box to the internet:
4.2.1. Using an Ethernet network cable - recommended
To get the best speed, use the Ethernet cable provided with your Sure TV Box to connect your Sure TV Box to
your home router. If your router is too far away from your Sure TV Box for you to connect the two devices
using an Ethernet cable, you can purchase Powerline adaptors which will extend your home network using
your home power points. Just visit your local Sure Store or online at www.sure.com.
When you get to the Internet Connection on-screen instructions:
o Select “Connect via Ethernet” on the screen.
o Make sure that you’ve connected the Ethernet cable provided from your Sure TV Box to your
home router.
o Press OK when asked and wait a few seconds to activate the connection.
o The connection will be confirmed on screen after a few seconds.
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