Troubleshooting guide
PROBLEM SOLUTION
Er00 or Er003
Appliance failure:
Unplug the appliance and contact your customer service or
a repair centre.
Er01/Er02/Er04/Er05/Er06
Unplug the appliance and wait a few minutes. Then plug in
your appliance again and turn it on.
If the problem persists, contact your customer service or a
repair centre.
The displayed time flashes If the displayed time is correct, press OK to confirm.
The displayed temperature flashes If the displayed temperature is correct, press OK to confirm.
The illuminated program flashes If the displayed program is correct, press OK to confirm.
The appliance does not close properly
The mould used is not compatible with this appliance: Use
a mould that is compatible with this appliance. Check that
the moulds and accessories are correctly positioned and
centred.
The time has reached 000, but the level of
cooking is insufficient
At the end of cooking, after having turned off the beep
sound by pressing OK once, close the appliance again and
add some time using the –and+ buttons, then confirm by
pressing OK.
During cooking, after modifying the cooking
time, the cooking time automatically returns
to the initial time
After having modified the time, press OK to confirm.
Once a cooking program has been started, it is
not possible to change the cooking time
Wait for 2 minutes to elapse after launching the program to
modify the time using the –and+ buttons. For automatic
programs, the best results will no longer be guaranteed.
There may be a difference between the
programmed time and the actual cooking
time
For automatic programs, the appliance slightly adjusts the
cooking time to ensure best results.
It is difficult to remove my mixture from the
mould
If you use metal moulds, grease your moulds before putting
your mixture inside to make the removal process easier.
How to achieve a perfect result
EXAMPLES ADVICE
Lava cakes will be undercooked if more than
the recommended amount of butter is added.
Lava cakes will be overcooked if more than the
recommended amount of flour is added.
Carefully follow ingredient quantities.
Use extra fine unsalted butter.
If necessary, adjust the time according to your desires.
Cakes and lava cakes will be overcooked if left
in the Cake Factory after the cooking timer
goes off.
Carefully remove the mould at the end of cooking as
recommended in the guide.
Lava cakes will be overcooked if the batter has
been beaten rather than just stirred.
Carefully follow the instructions in the recipe.
Muffins will crumble when you remove them
from the moulds if the ingredients are mixed
randomly.
Carefully follow the order of steps in the recipe when adding
the ingredients.
My cakes lack flavour and texture.
To ensure best results, make sure that the ingredients are of
a high quality and not expired.
Red berry lava cakes will be undercooked
on the bottom if the fruit coulis centre is
not placed in the freezer for 4 hours before
cooking.
Carefully follow the ingredient preparation times
recommended in the recipe.
Bread and brioche program: A beep sounds at
the end of the rise phase.
For your information
*bread: rise time set at 45 minutes
*brioche: rise time set at 60 minutes
When preparing/cooking:
During the first phase, a beep sounds to signal the end of
the rise
You do not need to do anything: The cooking mode starts
automatically.
If you want to score the dough with a knife or add a bit of
water on top of the dough, you can open the lid and do it
at this point.
Then close the lid quickly so that the cooking happens
correctly.
At the end of the cooking time, the final beep sounds.
Press OK or ON/OFF to stop cooking.
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