2. FAQs
This section provides solutions to problems that may occur during installation and operation of the
device. Read the following if you are running into problems.
If your problem is not covered here, please feel free to go to www.tendacn.com to find a solution
or email your problems to: support@tenda.com.cn. We will be more than happy to help you out as
soon as possible.
Q 1: I entered 192.168.1.1 in the address bar but cannot access its web page. What should I
do?
A: Try the following solutions one by one:
❶ Verify that Ethernet cable is connected properly and corresponding LED lights are in
normal status;
❷ Check your PC’s IP settings. Verify your PC’s IP is on the same network segment as
that of this device’s login IP address. If you do not modify your login IP address, set
your PC’s IP address within the range of 192.168.1.X (2~254);
❸ Clear your browser’s cache. Take IE8 for example: Click the browser’s Tools >
Internet Options > Delete… > check Temporary Internet Profiles, Cookies >
Delete;
❹ Turn to another browser and enter 192.168.1.1 in its address bar;
❺ Turn to another PC and try again;
❻ Pressing and holding the RST button with something like a needle for over 4 seconds
restores this device to factory default settings. Then input 192.168.1.1 in the address
bar of web browser to re-log in.
Q 2: The ONU failed to be registered. What should I do?？
A: Try the following solutions one by one:
❶ Verify that fiber cable is connected properly;
❷ Verify that the ONU’s receiving optical power is within its normal range of -8~-28dBm
which you can view on the System Status page;
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