Q4: The device is correctly connected but cannot access the Internet. What should I do?
A:
❶ Check whether LED indicators work normally or not. Normally, the POWER, PON
LED stays solid, the LOS LED is off and LAN LED keeps blinking. When malfunction
occurs, try below solutions one by one:
If the POWER LED light is off, please verify that the ON/OFF button is turned on
and power adapter is properly connected;
If the PON LED light is off, please verify LOID/SN/SLID authentication
information you’ve entered is correct and the PON port is properly connected.
If the LOS LED stays blinking, please verify that the PON port has been tightly
connected, the fiber end face is clean, the fiber is not over-bending and the
network access type you’ve selected is correct. Or you can change your fiber.
❷ Verify your PPPoE username and password are correctly entered;
❸ If a router has been connected to the LAN port of your device, verify that relevant
settings are correctly configured on the router;
❹ Consult your ISP (Internet Service Provider) if the problem remains unsolved.
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