Appendix
A.1 Troubleshooting
Q: I enter the device’s LAN IP address in the web browser but cannot access this device’s web UI. What should
I do?
− Check the TCP/IP settings on your PC and verify that IP address is 192.168.10.X (2-254);
− Clear the browser cache or try another web browser.
− Restart your PC or close your PC’s firewall.
− Ensure the management IP 192.168.10.1 is not used by other devices in the LAN.
− Ensure that there is no other device with IP address 192.168.10.1, and try again.
Q: I’ve forgotten the login user name and password. What should I do?
− Try to access its web UI with the default user name and password.
− If you are still unable to log in, restore your device to default factory settings and then use the default
login IP address and password to try again. To reset the AC, press the RESET button for at least 6
seconds with the AC powered on, and then wait for about 45 seconds, this device will be restored to
factory settings.
After restoring this device to factory settings, all your current configurations will be lost and you need to re-configure
your device.
Q: Wireless clients can’t connect to the managed AP or it displays “Limited” or “No Internet Access”, and my
PC’s IP address is shown as 169.254.X.X. What should I do?
The AP DHCP server on this AC only assigns IP addresses to its managed APs. Thus, if you want wireless clients
(connected to these APs) to get Internet access by obtaining IP addresses automatically, you have to set up a
DHCP server in the LAN to assign IP addresses to these wireless clients.
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