▪ Starting from the date of delivery, the warranty period for all original
components is stipulated in the TENWAYS warranty terms.
▪ Claims within the warranty period must be made directly to
TENWAYS and proof of purchase is required.
▪ The warranty applies to original owners and is transferable to
further owners.
▪ The warranty does not cover the following circumstances:
1. Incorrect assembly or installation of the product by the user
.
2. Improper or negligent use, operation or transformation of the product
.
3. Maintenance contrary to the maintenance instructions of the product
(e.g., lack of maintenance of the brakes)
.
4. Normal wear and tear
.
5. Defects inherent to the normal useful life or service life of the product
.
▪ This e-bike is designed for urban riding and cargo transportation. Do not
use it for mountain biking or other non-urban application scenarios. It is
important to understand your e-bike and its intended use. Personal
safety incidents may occur when you use your e-bike in the wrong
application scenarios.
▪ Inspection and maintenance is very important for the safety and
service life of your e-bike.
You should regularly check the brakes,
tires, handlebar, and rims. Any unmaintained parts may break or
perform poorly, possibly causing life-threatening accidents.
▪ Your e-bike must comply with legal regulations for riding on public
roads in all conditions, including inclement weather, at night, early
morning or dusk. It is your responsibility to familiarize yourself with
and comply with all applicable laws in your country, including properly
equipping you and your e-bike as required by law.
▪ Improper fitting, installation, operation, or maintenance of any accessories
or parts may cause serious personal injuries or even death. Do not
modify the frame or original components in any way. Modifications
may cause damage to your e-bike or lead to life-threatening
accidents. Mismatched accessories or incorrect installation can
affect product performance and make riding unsafe.
▪ Like all mechanical products, e-bikes are subject to wear and stress.
Different materials and components may react to wear or stress
fatigue in different ways. Make sure you have spare parts ready for tires,
brake blocks, and other fragile parts. If the lifetime of a component has
been exceeded, it may suddenly fail, causing injuries to the rider. Any
cracks, scratches or color changes indicate that the life of a component
has been reached and it should be replaced.
▪ Extra caution should be exercised when you install any third-party
accessories on your e-bike. Select third-party accessories in accordance
with regulations. Improper use or installation may cause damage and
life-threatening accidents.
▪ Do not touch the brake discs while the front and rear wheels are
turning, or immediately after you use the brakes. You may be injured
or burned.
01.
WARRANTY
057 Impoptant Reminders
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