Q:
What is the weight of the e-bike with
the battery installed?
Q:
What should I do if any parts are
damaged or any abnormality
occurs when I ride the e-bike?
Q:
How long does it take to fully charge
the battery?
Q:
What is the maximum riding
distance after the e-bike battery is
fully charged?
Q:
What are the tire pressure
requirements?
A:
Approximately 56 kg.
A:
Contact TENWAYS customer
service immediately or turn to
relevant professionals for
inspection and maintenance.
A:
Approximately seven hours.
A:
If the battery is fully charged and
the cargo box is empty, the
maximum riding distance is 60-100
km. Range varies depending on
road and weather conditions, rider
weight, and other factors.
A:
The air pressure of the tires should
be within the range of 30-55 PSI or
2.0-4.0 bar.
▪ This e-bike is designed for urban riding and cargo transportation. Do not
use it for mountain biking or other non-urban application scenarios. It is
important to understand your e-bike and its intended use. Personal
safety incidents may occur when you use your e-bike in the wrong
application scenarios.
▪ Inspection and maintenance is very important for the safety and
service life of your e-bike.
You should regularly check the brakes,
tires, handlebar, and rims. Any unmaintained parts may break or
perform poorly, possibly causing life-threatening accidents.
▪ Your e-bike must comply with legal regulations for riding on public
roads in all conditions, including inclement weather, at night, early
morning or dusk. It is your responsibility to familiarize yourself with
and comply with all applicable laws in your country, including properly
equipping you and your e-bike as required by law.
▪ Improper fitting, installation, operation, or maintenance of any accessories
or parts may cause serious personal injuries or even death. Do not
modify the frame or original components in any way. Modifications
may cause damage to your e-bike or lead to life-threatening
accidents. Mismatched accessories or incorrect installation can
affect product performance and make riding unsafe.
▪ Like all mechanical products, e-bikes are subject to wear and stress.
Different materials and components may react to wear or stress
fatigue in different ways. Make sure you have spare parts ready for tires,
brake blocks, and other fragile parts. If the lifetime of a component has
been exceeded, it may suddenly fail, causing injuries to the rider. Any
cracks, scratches or color changes indicate that the life of a component
has been reached and it should be replaced.
▪ Extra caution should be exercised when you install any third-party
accessories on your e-bike. Select third-party accessories in accordance
with regulations. Improper use or installation may cause damage and
life-threatening accidents.
▪ Do not touch the brake discs while the front and rear wheels are
turning, or immediately after you use the brakes. You may be injured
or burned.
02.
FAQ
058 Impoptant Reminders
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