Teradek SERVPRO - User Manual

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Summary

Physical Properties

Stream Joystick

Controls quick menu actions and exits menu screens.

Menu Joystick

Selects menu items, changes status screen, and confirms selections.

Reset Button

Resets network settings or performs a complete factory reset.

Get Online

Connect to a WiFi Network (AP Mode)

Connects the device via Wi-Fi, either as an access point or a client.

Connect via Ethernet

Connects the device to a network using an Ethernet cable.

Configure Serv Pro

Access Web UI

Accesses the device's web interface for configuration.

The Teradek Serv Pro is a device designed for professional video monitoring and streaming, offering a quick start guide for its setup and operation. It allows users to stream live HD video feeds to multiple devices simultaneously, making it suitable for on-set monitoring and collaborative workflows.

Physical Properties and Connectivity:

The Serv Pro unit features a robust blue casing with various input and output ports. On the front panel, it includes an OLED display (F) that shows important information such as the current streaming protocol (RTP/RTSP), resolution (e.g., 1280x720P59), and bitrate (e.g., 2Mbps). Status indicators for video input (B), encoder (C), broadcast (D), and fault/error (E) are also present. Two joysticks provide navigation and control: the Stream Joystick (G) for accessing quick menu actions and exiting menu screens, and the Menu Joystick (H) for selecting menu items, changing status screens, selecting characters, and confirming selections.

The device offers comprehensive connectivity options. It has RP-SMA connectors (A) for antennas, ensuring reliable wireless communication. For video input, it supports both SD/HD/3G-SDI (I) and HDMI (J) inputs, allowing compatibility with a wide range of professional cameras and video sources. Power is supplied via a 6-28 VDC power input (M), and a power switch (N) controls the device's on/off state. For audio, it includes a Mic/Line stereo input (O). Network connectivity is facilitated by a 10/100/1000 Ethernet port (K), enabling wired network connections.

Key Features and Usage:

Power and Connection:

To get started, the Serv Pro requires connection to a power source using the included A/C adapter. The power switch (N) on the back of the unit must be turned to the ON position. Video input is established by connecting the HDMI or SDI output from a video source to the Serv Pro's input connector (I or J).

Getting Online:

The Serv Pro can be connected to a network either through Wi-Fi or Ethernet. For Wi-Fi connectivity, users can navigate to the Network Setup menu and choose between two modes:

Access Point (AP) Mode: In this mode, the Serv Pro creates its own Wi-Fi network, named "Serv-Pro-XXXXX," where XXXXX represents the last five digits of the device's serial number. Devices can connect directly to this network.
Client Mode: Alternatively, the Serv Pro can connect to an existing Wi-Fi network. Users select "Client," tap "Scan for Networks," and then enter the credentials for their desired network. For wired connectivity, an Ethernet cable is plugged into the Serv Pro's 10/100/1000 Ethernet port (K) and connected to an Ethernet switch or router.

Configuring Serv Pro (Web UI):

The Serv Pro features a built-in web user interface (web UI) for advanced configuration of stream and network settings. This web UI can be accessed from any computer or cellular device connected to the same network as the Serv Pro. To access the web UI:

Ensure the computer or cellular device is connected to the same network as the Serv Pro.
Navigate to the Network Setup menu on the Serv Pro. If using Ethernet, select "Wired" to verify that DHCP is enabled and to view the device's IP address. If using Wi-Fi, select "WiFi" and then "Status" to view the IP address.
Open a web browser on the connected device and enter the Serv Pro's IP address into the address bar.

Configurable Settings via Web UI:

The web UI provides access to several configurable settings:

Encryption: Users can enable or disable encryption for their video streams, enhancing security.
Image Overlay: This feature allows superimposing images onto the video stream, useful for branding or informational purposes.
Audio: The audio input source can be configured, providing flexibility in how audio is captured and streamed.
SDI Ancillary Data: The device can extract timecode or closed captions data from the SDI input and embed it into the stream, which is crucial for post-production workflows and accessibility.

Monitoring with VUER:

The Serv Pro is designed to work seamlessly with VUER, a free application available for iOS (App Store) and Android (Google Play Store) devices. VUER allows users to monitor and analyze up to four live HD video feeds simultaneously. To use VUER:

Download the VUER app from the respective app store.
Connect the monitoring device (phone/tablet) to the same network as the Serv Pro (Ethernet or Wi-Fi) and launch the VUER app.
In the VUER app, tap "CAMERA" in the upper left-hand corner, select the Serv Pro device(s), and tap "Done."
To adjust stream resolution and bitrate, long-press "VIDEO" on the Tool bar within the VUER app, make the desired selections, and tap "APPLY."

Maintenance and Support:

Teradek regularly releases new firmware versions to improve performance, add new features, and address vulnerabilities. Users are encouraged to visit https://www.teradek.com to update their device with the latest firmware. For additional support, users can visit http://support.teradek.com for tips, information, and updates. Teradek support staff can also be reached via email at support@teradek.com or by phone at 888-941-2111 ext. 2 (Monday-Friday, 6 am to 6 pm PST).

Reset Button (L):

The reset button (L) on the device offers two levels of reset functionality:

Hold for 3-6 seconds: Resets all network settings.
Hold for 10+ seconds: Performs a complete factory reset, restoring the device to its default settings.

The Serv Pro is a comprehensive solution for professional video monitoring, offering robust connectivity, flexible configuration options, and seamless integration with the VUER app for real-time analysis and collaboration.