Only one Wall Connector can be set to a master
configuration. All other linked Wall Connectors must be
set to paired (position F). Set one of the Wall
Connectors to Master and all others to paired.
(CC_a022)
Unable to charge – More than 1
Master
Ensure only 1 Wall Connector is set
as Master
What this alert means:
Circuit Breaker Sharing Network: Need one (and only
one) Wall Connector set to Master.
What to do:
Only one Wall Connector can be set to a master
configuration. All other linked Wall Connectors must be
set to paired (position F). Set one of the Wall
Connectors to Master and all others to paired.
(CC_a023)
Unable to charge – Too many Wall
Connectors
Ensure no more than 3 units paired
to Master
What this alert means:
Circuit Breaker Sharing Network: More than three Wall
Connectors are paired with the same Master.
What to do:
One or more paired Wall Connectors must be moved to
a dierent circuit and disconnected (unpaired) from this
Circuit Breaker Sharing Network.
(CC_a024)
Unable to charge – Low Wall
Connector current
Increase Master current
or unpair other units
What this alert means:
Incorrect rotary switch setting.
What to do:
Make sure there is no power to the Wall Connector.
Remove the face plate and adjust the rotary switch to a
valid operating current setting. The correlation between
switch setting and current is printed on the inside of the
Wall Connector. You can also refer to the Set the
Operating Current section in the Wall Connector
Installation Manual. If the Wall Connector is set up for
load sharing (paired with other Wall Connectors), the
rotary switch of the master unit must be set to an
operating current setting that allows each paired Wall
Connector to receive at least 6A of charge current.
Example: Three Wall Connectors are paired for load
sharing. The master unit needs to be set to a current of
at least 3 * 6A = 18A or greater.
(CC_a025)
Unable to charge – Wall Connector
issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit
failed
3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1.
Try charging again by disconnecting the Wall
Connector from the vehicle and reconnecting.
2.
If the issue persists, turn OFF the circuit breaker for
the Wall Connector, wait 10 seconds, and turn the
circuit breaker ON again. Then try reconnecting the
Wall Connector to the vehicle.
3.
If the issue persists, check for loose connections.
a.
Make sure there is no power to the Wall
Connector.
b.
Remove the face plate and inspect the wiring
terminals for any loose connections.
c. Contact an electrician if necessary to make sure all
wires are properly connected and torqued
according to the instructions in the Wall
Connector Installation Manual.
4.
Once all connections have been checked and made
secure, restore power to the Wall Connector and try
charging again by reconnecting to the vehicle.
5.
If the issue persists, the Wall Connector needs
service. Schedule a service appointment through
your Mobile App.
Troubleshooting Alerts
213Consumer Information
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