If this alert appears while a charge cable is not
connected or if the issue is suspected to be with the
vehicle, inspect the charge port inlet and the charge
cable connector for any obstructions (use a flashlight
as necessary). Debris, moisture, and/or foreign objects
present in the charge port inlet or the charge cable
connector can prevent the charge port from properly
detecting charge cables.
It is recommended that any debris / foreign objects be
removed and any moisture be allowed to dry.
Afterward, try re-inserting the cable into the charge
port. Charging should now be possible.
As this alert is usually specific to external charging
equipment and power sources, and it does not typically
indicate an issue with your vehicle that can be resolved
by scheduling service, it is recommended that you:
• Try charging with multiple, dierent types of
charging equipment.
•
Make sure any charge port inlet obstruction has
been removed.
You can also try charging your vehicle using a Tesla
Supercharger or Destination Charging location, all of
which can be located through the map on your vehicle's
touchscreen display. See Range Assurance on page
for more details. Additional third-party charging
stations may also be available in your area to help you
to pinpoint the issue.
For more information on troubleshooting Mobile
Connector or Wall Connector status lights, refer to the
product's Owner's Manual at Charging & Adapter
Product Guides. If using other external charging
equipment, refer to the manufacturer's provided
documentation for troubleshooting tips.
For more information on charging, see Charging
Instructions on page 172.
(CHG_u001)
Charge rate reduced - Unexpected
voltage drop
Remove extension cords / Have
wiring inspected
Charging speed has been reduced because the onboard
charger in your vehicle has detected a large voltage
drop during charging.
Likely causes of this issue include:
•
Problems with the building wiring and/or the wall
outlet.
• An extension cord or other wiring that cannot
support the requested charge current.
Troubleshooting Alerts
244 MODEL X Owner's Manual
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