This issue can also result from turning on electric
devices that draw a lot of power from the same branch
circuit while the vehicle is charging.
If this issue has occurred multiple times at your normal
charging location, contact an electrician to inspect the
electrical installation. They should check the following:
• Any installed charging equipment and its connection
to the building wiring.
•
The building wiring, including any wall outlet used
with a Mobile Connector.
•
The electrical connection to the power utility line
where it enters the building.
Discuss with the electrician whether the charge current
on the vehicle should be lowered, or if the installation
should be upgraded to support a higher charge current.
As this alert is usually specific to external charging
equipment and power sources, and it does not typically
indicate an issue with your vehicle that can be resolved
by scheduling service, it is recommended that you:
•
Try charging with multiple, dierent types of
charging equipment at dierent locations.
•
Contact an electrician to inspect the wiring and
equipment at your normal charging location.
You can also try charging your vehicle using a Tesla
Supercharger or Destination Charging location, all of
which can be located through the map on your vehicle's
touchscreen display. See Range Assurance on page
for more details. Additional third-party charging stations
may also be available in your area to help you to
pinpoint the issue.
For more information on troubleshooting Mobile
Connector or Wall Connector status lights, refer to the
product's Owner's Manual at Charging & Adapter
Product Guides. If using other external charging
equipment, refer to the manufacturer's provided
documentation for troubleshooting tips.
(CHG_u002)
Charging stopped due to large
voltage drop
Remove extension cords / Have
wiring inspected
Charging has been interrupted because the onboard
charger in your vehicle has detected an unusually large
voltage drop.
Likely causes of this issue include:
• Problems with the building wiring and/or the wall
outlet.
Troubleshooting Alerts
245Consumer Information
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