Tesla MODEL X - Page 251

(CHG_u007)
Charging equipment reports error
Check equipment for error code or
message
Charging was interrupted because the external charging
equipment has reported a fault that prevents the vehicle
from charging.
Inspect the external charging equipment and look for
status lights, displays, or other status indicators on the
equipment. Consult the equipment owner’s manual for
further troubleshooting instructions.
Try charging the vehicle with dierent charging
equipment or at a dierent charging station.
• If the vehicle starts to charge, the issue was likely
with the equipment.
•
If the vehicle still does not charge, the issue may be
with the vehicle.
As this alert is usually specific to external charging
equipment and power sources, and it does not typically
indicate an issue with your vehicle that can be resolved
by scheduling service, it is recommended that you:
•
Try charging with dierent charge equipment / at
dierent stations.
You can also try charging your vehicle using a Tesla
Supercharger or Destination Charging location, all of
which can be located through the map on your vehicle's
touchscreen display. See Range Assurance on page
for more details. Additional third-party charging stations
may also be available in your area to help you to
pinpoint the issue.
For more information on troubleshooting Mobile
Connector or Wall Connector status lights, refer to the
product's Owner's Manual at Charging & Adapter
Product Guides. If using other external charging
equipment, refer to the manufacturer's provided
documentation for troubleshooting tips.
(CHG_u013)
Charging equipment
communication lost
Check power source and charging
equipment
Charging stopped because communication between the
vehicle and the external charging equipment was
interrupted.
Confirm whether the external charging equipment is
powered by looking for any status lights, displays, or
other indicators on the equipment.
Troubleshooting Alerts
249Consumer Information