Tesla MODEL X - Page 252

If the equipment is not powered, try to restore the
external charging equipment’s power source.
• If attempting to charge at a public station and power
is unable to be restored, contact the station
operator.
•
If attempting to charge at a private station (for
example: charging at home) and power is unable to
be restored, contact an electrician.
If the equipment is powered, try charging the vehicle
using dierent external charging equipment.
•
If the vehicle begins charging, the issue was likely
with the equipment.
•
If the vehicle still does not charge, the issue may be
with the vehicle.
As this alert is usually specific to external charging
equipment and power sources, and it does not typically
indicate an issue with your vehicle that can be resolved
by scheduling service, it is recommended that you:
•
Make sure the external charging equipment is
powered.
•
Try charging with multiple, dierent types of
charging equipment.
You can also try charging your vehicle using a Tesla
Supercharger or Destination Charging location, all of
which can be located through the map on your vehicle's
touchscreen display. See Range Assurance on page
for more details. Additional third-party charging
stations may also be available in your area to help you
to pinpoint the issue.
For more information on troubleshooting Mobile
Connector or Wall Connector status lights, refer to the
product's Owner's Manual at Charging & Adapter
Product Guides. If using other external charging
equipment, refer to the manufacturer's provided
documentation for troubleshooting tips.
(CHG_u014)
Charging equipment reports error
Check equipment for error code or
message
Charging was interrupted because the external
charging equipment has reported a fault that prevents
the vehicle from charging.
Inspect the external charging equipment and look for
status lights, displays, or other status indicators on the
equipment. Consult the equipment owner’s manual for
further troubleshooting instructions.
Try charging the vehicle with dierent charging
equipment or at a
dierent charging station.
Troubleshooting Alerts
250 MODEL X Owner's Manual