• If the vehicle starts to charge, the issue was likely
with the equipment.
• If the vehicle still does not charge, the issue may be
with the vehicle.
As this alert is usually specific to external charging
equipment and power sources, and it does not typically
indicate an issue with your vehicle that can be resolved
by scheduling service, it is recommended that you:
•
Try charging with dierent charge equipment / at
dierent stations.
You can also try charging your vehicle using a Tesla
Supercharger or Destination Charging location, all of
which can be located through the map on your vehicle's
touchscreen display. See Range Assurance on page
for more details. Additional third-party charging stations
may also be available in your area to help you to
pinpoint the issue.
For more information on troubleshooting Mobile
Connector or Wall Connector status lights, refer to the
product's Owner's Manual at Charging & Adapter
Product Guides. If using other external charging
equipment, refer to the manufacturer's provided
documentation for troubleshooting tips.
(CHG_w032)
Charge rate reduced - Wall
connection hot
Outlet or Wall Connector wiring
must be checked
High temperature detected by Wall Connector alerts
indicate the building connection to the Wall Connector
is getting too warm, so charging has been slowed to
protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your
Wall Connector, but rather an issue with the building
wiring. This may be caused by a loose building wiring
connection to the Wall Connector and can be
fixed
quickly by an electrician.
To regain normal charge speed, contact an electrician to
inspect the building wiring connection to the Wall
Connector. They should make sure that all wires are
properly connected and torqued according to the
installation guide for the Wall Connector.
Wall Connector installation guides can be found here.
Troubleshooting Alerts
251Consumer Information
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