(CP_w054)
Charge port latch not engaged
Fully insert charge cable or check
for obstruction
The charge port latch is unable to latch the charge cable
in the charge port inlet. If the latch is not engaged, AC
charging (for example, charging with a Tesla Mobile
Connector or Wall Connector) will be limited to 16A and
DC Fast Charging / Supercharging will be unavailable.
The charge port light will pulse amber if this alert
appears during AC charging and will be solid amber if
this alert appears when attempting to DC Fast Charge /
Supercharge.
If your vehicle begins charging and the charge port light
pulses green, the charge cable may not have been fully
inserted before. The latch may not have engaged during
previous attempts because the cable was not fully
inserted. AC charging should no longer be limited, and
DC Fast Charging / Supercharging should be available.
If charging is still limited or the vehicle will not charge at
all, inspect the charge port inlet and the charge cable
connector for any obstructions (use a flashlight as
needed). Debris and/or foreign objects in the charge
port inlet or the charge cable connector can prevent you
from fully inserting the charge cable. If the cable is not
fully inserted, the charge port latch will not engage.
It is recommended that any debris / foreign objects be
removed. Afterward, try re-inserting the cable into the
charge port inlet. AC charging should no longer be
limited, and DC Fast Charging / Supercharging should
be available.
As this alert is usually specific to external charging
equipment and power sources, and it does not typically
indicate an issue with your vehicle that can be resolved
by scheduling service, it is recommended that you:
•
Make sure the charge cable is fully inserted during
charging.
•
Make sure any charge port inlet obstruction has been
removed.
You can also try charging your vehicle using a Tesla
Supercharger or Destination Charging location, all of
which can be located through the map on your vehicle's
touchscreen display. See Range Assurance on page
for more details. Additional third-party charging stations
may also be available in your area to help you to
pinpoint the issue.
For more information on troubleshooting Mobile
Connector or Wall Connector status lights, refer to the
product's Owner's Manual at Charging & Adapter
Product Guides. If using other external charging
equipment, refer to the manufacturer's provided
documentation for troubleshooting tips.
Troubleshooting Alerts
253Consumer Information
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