CONSUMER INFORMATION
THOR MOTOR COACH | MADE TO FIT
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warranties. Discuss warranties and possible service charges
with the dealer’s service professionals before authorizing
service work.
PREPARE A LIST
Provide your dealer with a written list of specic repairs
needed. It is important that you provide the vehicle's
repair history to the dealer’s service professionals. Keep a
maintenance and service log for your vehicle and have it
available for your dealer to review.
BE REASONABLE WITH YOUR REQUESTS
If you need your motorhome returned by a specic date
and time, discuss the situation with the dealer’s service
professionals and list your repair items in order of priority.
is may include making a second appointment for work
not completed or a list of parts that the dealer may need to
obtain prior to performing service work.
DON’T EXPECT TO LOOK OVER THE
TECHNICIAN’S SHOULDER
Please don’t be oended if you are not allowed in the ser-
vice area while the service work is being performed. Some
insurance requirements forbid admission of customers to
service areas.
INSPECT THE WORK PERFORMED
Along with the service manager or representative, inspect
the service or repair work when you pick up your motor-
home. Notify the dealer’s service professionals immediately
of any dissatisfaction with the performed service work. If
you cannot return the vehicle immediately for repairs or
corrections, make an appointment as soon as possible.
Please be aware that all service shops require notication of
any issues with their repairs within a specied time limit.
Make sure you are familiar with the repair facilities policies.
Emergency Weekend or After
Business Hours Warranty Repair
Assistance
In an emergency, if an authorized TMC dealer is not locat-
ed nearby, please contact your selling dealer for assistance.
If your selling dealer is closed, contact TMC Customer
Care at:
877-855-2867 (available 24/7);
for warranty pre-repair authorization, and for emergency
weekend or aer-business-hours repair assistance (see
How To Obtain Assistance, in this section).
NOTE: Please refer to your TMC Factory Service
Appointment Form for additional important
information.
Obtaining Service Repair at
Thor Motor Coach
If your motorhome is in need of service repair, and your
dealer recommends that the repairs be made at the TMC
Factory Service Center, your motorhome may be returned
to TMC with the following guidelines:
• You, the current motorhome owner, or your referring
dealer must make a conrmed appointment prior to
dropping o your motorhome.
• You are responsible for all transportation costs
and hotel accommodations; please be prepared
accordingly.
• Unless prior approval has been obtained from the
TMC Factory Service Center, all personal items must
be removed from the area where you are requesting
service repair and the refrigerator emptied. TMC is
not responsible for any lost or stolen property, valu-
ables, or loss of food items.
• Your motorhome holding tanks must be emptied
and rinsed. TMC has a dumping station available for
customer use.
• e propane system and all electrical systems must be
shut down and turned OFF. TMC is not responsible for
discharged batteries or loss of propane.
• During the appropriate season, please ensure your
motorhome is winterized.
• You must retake possession of your motorhome within
seven (7) business days of TMC notifying you that the
repairs have been completed; otherwise, unless a longer
storage time has been previously agreed to, in writing by
TMC, you may be liable for additional daily storage fees
payable to TMC.
Replacement Parts
TMC does not sell retail parts directly to consumers. Please
contact your selling dealer for assistance in obtaining
replacement parts and/or accessories. If the original part is
no longer available, TMC will make every eort to suggest or
provide an appropriate substitute.
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