Troubleshooting
Problem Cause Remedy
Won’t turn on Batteries are flat Fit new batteries
A battery has been Fit batteries correctly
put in backwards
Short in load cell cables Disconnect cables and try.
If still won’t turn on, servicing
is required.
Faulty indicator Return scale for service
Won’t tare Moving weight The weight must be still and stable
before the indicator is able to obtain
a tare reading, make sure any weight
on the load cells does not move.
Poor installation The load bars must be installed on a
solid base such as concrete. Sitting the
load cells on the ground is not
satisfactory. Refer to the installation
guide.
Flexible platform Any platform that may be used on top of
load bars must be rigid, and the load
must be spread over the entire bar.
Timber paneling is not acceptable.
Moisture in plug Moisture is the most common cause of
erratic weights in any scale. If there is
moisture in the plug, undo the plug and
thoroughly wipe out and dry all parts of
the plug before reassembling.
Erratic weight Moisture in plug Moisture is the most common cause of
erratic weights in any scale. If there is
Moisture in the plug, undo the plug, and
thoroughly wipe out and dry all parts of
the plug before reassembling.
Poor installation The load bars must be installed on a
such as concrete. Sitting them on the
ground is not satisfactory. Refer to the
installation section.
‘OL’ displayed There is too much This error will self clear when the weight
on the load cells applied is removed.
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