8. Problem solution
8.1 Device can’t open
A、Check the battery power
B、Connect adaptor first, then check again
C、Press the “reset” key first, the press “power” key
D、After charging then can’t to open, please contact with the supplier
8.2 Device shut down after start up
After startup the screen or the Power On Image appears, the device appear
shutdown: Power is not enough, please charge
8.3 Headset can't hear the voice
A、 Please check the volume whether set to 0
B、 Check if the music file is damaged. Try playing another audio file.
C 、If the file has been damaged it may lead to serious noise or popping
sounds.
8.4 Can’t copy file or play music, etc.…
A、Please check if the computer and device are correct connected
B、check if the memory storage space is full
C、check if the USB cable is good or not
D、USB connection is disconnected
8.5 Forget the password!
A、Hold down the POWER and Volume "-" keys simultaneously for 5-8
seconds.
B、Release the volume key when the machine appears in factory mode, then
continue to use the volume reduction key to select "Clear eMMC", and use the
on key to confirm.
C、Wait about one minute for the welcome screen to appear, and then re-enter
the Android system.
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