Unable to charge
Please make sure the 4 pins of the wire are
completely touching the base of the charging
pins on your watch and try again.
Why does the watch only show one watch’s
location when I click the multi-tracker icon?
If your children are close together or at the same
location, your watch icons will overlap. Please
zoom in on the map or use the single watch
locator feature.
Why does the locating feature not work on
my App?
Please sign out of the App and sign in again.
This will refresh the App.
Why am I unable to setup my watch in the App?
Your watch may be offline. Please make sure
you have good cellular reception, restart the
watch, and try again. Please confirm you see
the Connection Icon on your watch before
setting up. We recommend connecting to Wi-Fi
if you have poor reception indoors to avoid any
issues.
TROUBLESHOOTING
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