My watch is always offline and I have bad
reception at home. Help!
We recommend connecting to your home Wi-Fi
if you have poor reception. Your TickTalk 4 will
remember your Wi-Fi passwords and
automatically connect when your child returns
home. Once you’ve connected to Wi-Fi, all
features will function the same.
My video calling quality is not clear.
Please be sure you are in a well-lit environment
as the quality of the image transmitted will be
affected by light.
My TickTalk 4 pictures are not clear.
To get the clearest photos possible, please make
sure you are at least 15 inches away from the
camera when you take a photo or selfie to allow
the camera to focus. Do not shake the watch or
your wrist when taking a photo and make sure
you are in a well-lit environment. Lastly, please
make sure your camera is clean.
TROUBLESHOOTING
To Next Page
Loading...
