EN
25
Problem Solution
Suction mouth blocked
Remove the mesh
lter, clean the suction
mouth and dustbin
Battery won’t charge
Reinsert the adaptor
correctly
Check the main
body and battery are
correctly placed
Use the original
adaptor
Brush roller tangled
indicator blinking
Remove blockages
Power indicator
blinking
Remove blockages, or
restart
Air channel blocked
indicator blinking
Remove blockages
Dust sensor
malfunction indicator
blinking
Clean the dust on the
inner sensor
Install the dustbin
correctly
WiFi indicator is off
Follow the in-app
guide to connect to
WiFi
Battery indicator
blinking red on work
Remove the battery
pack and let it cool
Battery indicator &
icon blinking red
during charging
Use the original
adaptor
Battery icon on screen
blinking green
during charging
Install the battery
on the main body
properly
Abnormal motor
sounds
Remove blockages
Note:
If the above troubleshooting guide fails to
provide a solution, please visit our website
www.tineco.com for further support.
Brush Head
1.With the power off, slide the switch to open
the brush roller end cover, and rotate it
counter-clockwise to pull out the brush roller.
Fig.E-13
2.After removing the brush roller, gently clean
the brush window, suction mouth and the row
of plastic teeth.
Fig.E-14
3.Fully reinsert the brush roller into the brush
window and the end cover can be rotated
clockwise until it clicks securely back into place.
Fig.E-15
Warning:
• The power brush contains electrical
components which must not be soaked or
washed with water.
• Turn the power off and remove the battery before
performing maintenance for the brush roller.
• To reduce the injury, do not touch the brush
roller while the appliance is in working condition.
TROUBLESHOOTING
Problem Solution
The appliance does
not turn on
Charge the battery
Restart after cooling
down
Check and remove
blockages
Weak suction power
Clean the dustbin and
lters
Install the pre-lter
Remove blockages
Clean the brush roller
Abnormal sounds or
plastic teeth tangled
in brush
Pull out the brush roller
and remove blockages
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