Troubleshooting
85
Questions About Connecting Your Media Device
I don’t see the Welcome screen when I plug in my
media device for the first time.
• Make sure cables are connected from the OUT jack of one
device to the IN jack of the next. Never connect OUT to OUT or
IN to IN.
• Make sure your TV is displaying the appropriate video source.
Use the Input, Source, or TV/Video button on your TV’s remote
to change video sources. If you are having trouble changing the
video source, refer to your TV owner’s manual.
• Try pressing the FORMAT button on the TiVo media device’s
front panel several times, cycling through the various video
formats.
• If your media device is connected to an A/V receiver, and you
are having trouble finding the correct input, try connecting the
media device directly to the TV instead.
• The cables you are using to connect your media device to your
TV or other equipment may be damaged or defective. Try using
cables that you know are working properly.
Why does the media device have to be connected to
the Internet?
• To complete Guided Setup, the TiVo media device needs to
connect to the TiVo service. To do this, the media device uses a
broadband Internet connection (through a home network). Make
sure you connect the TiVo wireless USB network adaptor (sold
separately) or an Ethernet cable (using the media device’s
Ethernet jack); see the Start Here poster for help.
• The media device uses the Internet to make periodic connections
to the TiVo service. Each time it connects, your media device
receives updated program information (channels and show
times), online scheduling requests, available software updates,
or other information from the TiVo service.
• Please note: Your media device must remain connected to the
Internet at all times in order to access all of your TiVo features.
Do I have to connect the media device to the Internet
for Guided Setup?
• Yes. To complete Guided Setup, the TiVo media device needs to
connect to the TiVo service. To do this, the media device uses a
broadband Internet connection (through a home network). Make
sure you connect the TiVo wireless USB network adaptor (sold
separately) or an Ethernet cable (using the media device’s
Ethernet jack); see the Start Here poster for help.
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