Appendix B Warranty and Repair Information 35
Replacement of worn and/or damaged parts at no additional
charge
Complete comprehensive coverage to protect your investment
even when accidents occur
Loaner product option when an expedited repair is not enough
Priority support through a personal account specialist
For more information about our Complete Care service plans, go to
our website at https://www.topconpositioning.com/na/support.
Repairs, Upgrades, and Evaluations
CAUTION: Do not attempt to repair the FC-6000 yourself. This
action voids the warranty.
Information about repairs, upgrades, and evaluations is located on
our website at https://www.topconpositioning.com/na/support. You
can locate a repair center, submit a repair order, check repair status,
view terms and conditions, get shipping instructions, and view lead
times.
Before returning a unit, please get permission by submitting a repair
order from our website and waiting for confirmation or by contacting
a repair center directly. Be prepared to provide the following
information:
The product serial number. Information about your FC-6000 is
shown when you go to the Start menu and select Device Info.
The serial number is located inside the battery compartment as
well.
Note: Before opening the battery door and removing the battery,
see the proper procedure in Chapter 2, Power Management.
Name and shipping address of company/university/agency.
Best contact method (phone, fax, email, cell/mobile).
Clear, highly-detailed description of the repair or upgrade.
Credit card/purchase order number and billing address (for a
repair or upgrade that is not covered by the standard warranty or
an extended warranty policy).
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