Responding to a help request
The supervisor can accept or deny the agent’s call
by pressing their soft keys in the display. If the
supervisor accepts help – the agent can then choose
to talk to the supervisor keeping the caller on hold,
press Join to conference or return to go back to the
caller.
Call Back
When you have dialed a busy extn, press the ACB
key above key to set an automatic call back on
the extn. Your phone will ring when they are free.
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