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Toshiba DKT3000 Series User Manual

Toshiba DKT3000 Series
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Telecommunication Systems Division
October 2002
DKT3000/2000-Series
Digital Telephone
User Guide
Digital Business Telephone Systems

Table of Contents

Other manuals for Toshiba DKT3000 Series

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Toshiba DKT3000 Series Specifications

General IconGeneral
Programmable ButtonsYes
SpeakerphoneYes
Headset JackYes
Speed DialYes
Ring TonesMultiple
Volume ControlYes
Headset Jack Size2.5mm
TypeDigital
CompatibilityToshiba Strata DK, CIX, and CTX systems
Display Lines2
Power SourceSystem Power

Summary

Introduction

Organization

Outlines the structure of the user guide, covering digital telephones, features, and consoles.

How to Use This Guide

Conventions

Related Documents/Media

The Grand Tour

DKT3000-series Telephones

Introduces DKT3000-series models and their LCD features, including speakerphone capabilities.

DKT3000-series Telephones

Fixed Buttons

Describes the function of fixed buttons on the dial pad for quick access to standard telephone operations.

DKT3000-series Telephones

Flexible Buttons

Explains the role of programmable Flexible Buttons for various telephone functions.

Liquid Crystal Display

Details the information displayed on the LCD, such as clock, calendar, and call status.

LCD Control Buttons

Describes the LCD control buttons and soft keys used for feature navigation and access.

DKT2000-series Telephones

Fixed Buttons

Describes the fixed buttons on the DKT2000-series telephone for standard operations.

DKT2000-series Telephones

Flexible Buttons

Explains the programming and variation of Flexible Buttons across DKT2000-series models.

Liquid Crystal Display

Details the LCD display content for DKT2000-series, noting differences from DKT3000-series.

LCD Control Buttons

Describes the LCD control buttons and soft keys for navigating DKT2000-series features.

The Basics

Important - Read First

Advises users to consult the CTX System Administrator to identify enabled system features.

What’s My Line?

Guides users on how to identify and select different types of line access for making calls.

Important - Read First

Which Outgoing/Incoming Call Features Do I Have?

Prompts users to mark the specific outgoing and incoming call features available on their system.

Making a Call

Hot Dialing

Explains the process of initiating a call using the Hot Dialing feature without lifting the handset.

Spkr Button

Details how to make a call by pressing the Speaker button.

Handset

Describes the procedure for making a call using the telephone handset.

Answering a Call

Handset

Explains how to answer a call by picking up the handset.

Speaker

Details how to answer a call using the speakerphone.

Handsfree Answerback

Describes the Handsfree Answerback feature for speakerphones.

Switching Between Handset and Speakerphone

Instructions on how to switch between handset and speakerphone modes during a call.

Message Waiting

Responding to a Lit Msg LED

Provides steps to respond to a lit Message Waiting (Msg) LED indication.

Turning On/Off Message Waiting LED on Another Extension

Microphone

Call Transfer

To transfer a call directly to Voice Mail (VM)

Steps to transfer a call directly to a voice mailbox without ringing the extension.

To perform Call Transfer Immediate

Instructions for executing an immediate call transfer using soft keys.

Conference Calls

To conference calls

Guides users on initiating and managing multi-party conference calls.

To transfer conference control

Explains how to transfer the master control of an ongoing conference call.

To hold a conference call

Describes how the conference master can place a conference call on hold.

Adding Voice Mail to a Conference

Connecting Two Outside Lines

Hold

Exclusive Hold

Explains how to place a call on hold for retrieval only by the user who initiated it.

Automatic Hold

Describes placing a call on hold by activating another line button.

Consultation Hold

Details how to place a call on hold for a consultation before transferring.

Volume Control

To adjust the handset volume

Instructions for adjusting the handset volume during a call.

To adjust the speaker volume for internal/external calls and background music

How to adjust speaker volume for various audio sources.

To adjust Ring Tone, Handsfree Answerback and Speaker Off-hook Call Announce

Adjusting volumes for ring tones and announcement features.

To adjust handset Beep Tone

Steps to adjust the volume level for the handset beep tone.

LCD Contrast Adjustments

Advanced Operation

Using Your LCD

Guides users on navigating and utilizing the telephone’s LCD screen for information.

Soft Keys

Soft Key Prompts

Defines the various prompts displayed by soft keys and their corresponding functions.

Soft Key Example

Advisory Messages

To set an advisory message

Steps for storing an informative message to be displayed on LCD telephones.

To clear the registered message

Procedure for removing a previously set advisory message from the telephone.

Account Code Calls

Verified/Non-Verified Account Codes

Differentiates between account codes that are verified against a list and those that are not.

Forced Account Codes

Explains how to use forced account codes, which must be entered before call completion.

Voluntary Account Codes (Verified/Non-Verified)

To dial using the Account Code button

Steps for using the Account Code button to enter voluntary codes during a call.

To enter an Account Code using access codes

Procedure for entering account codes via specific access codes during a call.

Automatic Busy Redial

To activate Automatic Busy Redial

Guides users on how to activate the automatic redial feature for busy numbers.

To cancel Automatic Busy Redial

Steps for canceling the automatic busy redial feature.

Automatic Callback

To set Automatic Callback

Instructions for setting the automatic callback feature for busy stations or lines.

To cancel ACB

Steps to cancel the Automatic Callback (ACB) feature.

Background Music

To enable background music on your telephone speaker

Steps to activate background music through the telephone's speaker.

To cancel background music on your telephone speaker

Steps to deactivate background music from the telephone speaker.

To enable background music over your external paging speakers

How to enable background music via external paging speakers.

To cancel background music over your external paging speakers

How to cancel background music from external paging speakers.

Call Forward

System

Explains how System Call Forward directs calls to a pre-defined destination set by an administrator.

Station

Details how Station Call Forwarding overrides system settings for custom forwarding destinations.

Station Call Forward Categories

Call Forward Settings

Station Call Forward Procedures

To use the Call Forward button sequence

Provides instructions for executing call forwarding using specific button sequences.

Call Forward Examples

Table 2 Call Forward Procedure

Call Forward Any Call - Set for Another Station

Call Forward - Incoming Line Call - Set for Another Station

Change Call Forward Pass Code

Call History

To view Call History

Steps to access and view the call history log using the Caller ID button.

Call Park Orbits

To park a call

To retrieve a parked call

Call Pickup

Group Pickup

Details how to pick up calls ringing stations within a designated pickup group.

Page/Internal Call Pickup

To perform Call Pickup

Provides steps for performing various call pickup actions, including group and directed pickups.

Call Waiting

To answer a waiting call by placing the current call on hold

How to answer a waiting call by placing the existing call on hold.

To answer a waiting call by disconnecting or transferring the current call

Steps to answer a waiting call by ending or transferring the active call.

Direct Inward System Access (DISA)

Direct Station Selection Buttons (Hotline)

To connect directly to another station’s extension

Instructions for using DSS buttons to connect directly to another station's extension.

Distinctive Ringing

Do Not Disturb

To activate DND on your Primary extension

Steps to activate the Do Not Disturb (DND) mode on the primary extension.

To activate DND on a non-Primary extension

How to activate DND for a non-primary extension appearance.

To deactivate DND

Procedure for deactivating the Do Not Disturb mode.

Setting DND for Another Extension

To activate DND for another extension

Steps to activate DND on another extension remotely.

To deactivate DND for another extension

Steps to deactivate DND on another extension remotely.

To change your DND Pass Code

How to change the personal pass code for DND settings.

Door Lock(s)

To unlock a door

Instructions for unlocking a door using the Unlock Door button or associated code.

Door Phone(s)

To answer a door phone call

How to answer incoming calls from door phones and identify them.

To call/monitor a door phone

To call from a door phone

Emergency Call

Emergency Monitoring Station

Emergency Ringdown

Language Codes

To change the Language Display

Steps to select and change the display language of the telephone.

Microphone Cut-Off

To turn the microphone ON/OFF

How to toggle the microphone cut-off feature for privacy during calls.

Off-hook Call Announce (OCA)

To make an OCA call

Steps to initiate an Off-hook Call Announce to a busy station.

To answer a Handset OCA call

How to answer an incoming Handset OCA call.

To answer a Speaker OCA call

Steps to answer a Speaker OCA call.

Override Calls

Busy Override

Explains how to send a muted ring to a busy station to indicate a waiting call.

Do Not Disturb Override

How to send a call waiting tone to a station in Do Not Disturb mode.

Executive Override

To perform Executive Override

Steps to enter an established conversation using Executive Override.

Destination Restriction/Traveling Class Override

To use Destination Restriction or Traveling Class Override

How to override destination restrictions using an account code.

Class of Service Override

To perform Class of Service Override

Steps to change a station’s privileges using a Class of Service Override code.

Privacy Override

Paging

To make a Page Announcement to telephones or external speakers

Instructions for making general page announcements to multiple stations or speakers.

To make a Group Page

Answering a Page

All Call Page

To make an All Call Page

Steps to make a page announcement to all stations in the All Call Page group.

To answer an All Call Page

How to answer an All Call Page announcement.

Emergency Page

To make an Emergency Page

Steps to make an emergency page announcement.

To make an Emergency Page to a group

How to make an emergency page announcement to a specific group.

Privacy

To use Privacy Release

How to allow other users to join a conversation on a privacy-enabled line.

To set/cancel Privacy

Steps to enable or disable the privacy feature for calls.

Redial

To redial the last number

Instructions for redialing the last number dialed from the telephone.

Speed Dial

Station

Explains the use and management of personal station speed dial numbers.

System

Describes the shared system speed dial numbers controlled by the administrator.

Making a Call Using Speed Dial

Storing a Station Speed Dial Number

To store a Station Speed Dial Number using User Programming Mode

Steps to store speed dial numbers via the telephone's User Programming Mode.

To store a Station Speed Dial Number using an Access Code

Procedure for storing speed dial numbers by using specific access codes.

CTX System Administration

Advanced Speed Dial Operation

Special Characters

Explains the use of special characters and sequences in speed dial entries.

Long Speed Dial Numbers

Details how long speed dial numbers exceeding 32 digits are stored and handled.

Tone/Pulse Dialing

To change Tone Dialing

Instructions for switching the dialing mode from pulse to tone for outside lines.

Voice Mail - Direct Transfer

To transfer a call directly to Voice Mail (VM)

Steps to transfer a call directly to a voice mailbox without it ringing.

Voice Mail Soft Keys

Table 5 Stratagy ES Main Menu Soft Keys for CTX Digital Telephones

Table 6 Soft Keys for CTX Digital Telephones

Table 6 Soft Keys for CTX Digital Telephones (continued)

Call Recording

Table 6 Soft Keys for CTX Digital Telephones (continued)

Continues the list of soft keys for CTX Digital Telephones and their voice mail functions.

To record a call

Pause/Resume Recording

Other Voice Mail Features

DKT3014 LCD Features

Directory and Speed Dial Listings

Direct Station Selection

Details how to view and select named stations alphabetically from the directory.

System Speed Dial and Personal Speed Dial

Internal Directory and External Directory

Internal Directory and External Directory

Describes how to search internal and external directories alphabetically to save time.

Storing Personal Speed Dial Names

To assign Station Speed Dial names

Steps to assign names to station speed dial numbers for easy dialing.

Storing Personal Speed Dial Names

User Programming

Programming Feature Buttons

Explains how users can customize their telephones by programming Flexible Buttons.

Flexible Button Codes

User Programming Mode

Details how to enter and exit the User Programming Mode on the telephone.

Setting/Changing a Flexible Button’s Function

Table 8 Flexible Button Codes

Lists the codes required to set or change the function of a flexible button.

One Touch Buttons

Changing a One Touch Button

Procedure for modifying the function assigned to a One Touch button.

To Use a One Touch Button

Setting/Changing a Personal Speed Dial Code

Feature Codes

Table 10 Feature Access Codes

Provides a list of feature access codes and their corresponding sequences for telephone functions.

Table 10 Feature Access Codes (continued)

Table 10 Feature Access Codes (continued)

Table 10 Feature Access Codes (continued)

LED Indicator Details

Table 11 LED Indicators

Details the meaning of LED indicators on buttons and their status and interval rates.

DADM/DSS Console

DADM

Buttons and LEDs

Describes the buttons and LED indicators on the DADM3020 and DADM2020 units.

DSS Console

DSS Buttons

Explains DSS buttons, their station associations, and LED status indicators.

Calling a Station

Transferring to an Idle Station

To transfer a call to an idle station

Steps to transfer an internal or outside call to an idle station.

Call Transfer with Camp-on

Call Answering (Outside Line)

Speed Dial

Paging

Call Forward Override (DSS Override)

To override call forward with the console’s associated telephone

Steps to override call forwarding using the console's associated telephone.

To override call forward with your DSS Console

How to override call forwarding directly from the DSS Console.

Night Transfer Button

Centrex Application

Flexible Directory Numbering

How station extensions can match Centrex line numbering for easier dialing.

Centrex Feature Buttons

How to access Centrex features via pre-programmed flexible buttons.

Ringing Repeat

Explains how distinctive ring patterns are automatically repeated for call types.

Delayed Ringing

Button Labels

Table 12 Feature Button Definitions

Defines the labels and functions of programmable buttons on the telephone.

Table 12 Feature Button Definitions (continued)

Table 12 Feature Button Definitions (continued)

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