Toshiba e-studio 3555c

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1-11-1, OSAKI, SHINAGAWA-KU, TOKYO, 141-8562, JAPAN

MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS

Troubleshooting Guide

R120820M5603-TTEC

Ver03 F 2014-03

Main Page

Default Chapter1
- Troubleshooting Guide1
Preface3
- Table of Contents5
- Contents5
Chapter 1 Troubleshooting for the Hardware9
When this Screen Is Displayed10
Messages Displayed on the Touch Panel12
Clearing a Paper Misfeed17
- Locating a Paper Misfeed17
- Clearing a Paper Misfeed18
- Paper Misfeed in the Reversing Automatic Document Feeder (Lower)19
- Paper Misfeed in the Reversing Automatic Document Feeder (Upper)20
- Paper Misfeed in the Drawer Feeding Portion21
- Paper Misfeed in the Large Capacity Feeder22
- Paper Misfeed in the Paper Feed Pedestal22
- Paper Misfeed in the Drawer23
- Paper Misfeed in the Drawer of the Large Capacity Feeder23
- Paper Misfeed in the Bypass Tray24
- Paper Misfeed in the Automatic Duplexing Unit25
- Paper Misfeed on the Paper Transport Path26
- Paper Misfeed in the Fuser Unit26
- Paper Misfeed in the Bridge Kit28
- Paper Misfeed in the Finisher and the Hole Punch Unit28
- Paper Misfeed in the Saddle Stitch Finisher and the Hole Punch Unit32
- Paper Misfeed in the Saddle Stitch Unit of the Saddle Stitch Finisher35
- Paper Misfeed in the Inner Finisher and the Hole Punch Unit40
- Clearing Paper Misfeeds Caused by a Wrong Paper Size Setting43
- Misfeed When Printing from the Fax46
Clearing a Staple Jam48
- Staple Jam in the Finisher48
- Staple Jam in the Saddle Stitch Unit52
Replacing a Toner Cartridge54
- Replacing a "Near Empty" Toner Cartridge57
Replacing the Waste Toner Box61
Refilling with Staples63
- Refilling Finisher Staples63
- Refilling Saddle Stitch Unit Staples66
Cleaning the Main Chargers and LED Print Heads69
Cleaning the Hole Punch Dust bin72
- Finisher / Saddle Stitch Finisher Hole Punch Unit72
- Inner Finisher Hole Punch Unit72
When Printed Sheets Overflow from the Exit Tray74
Chapter 2 TROUBLESHOOTING for COPYING75
Copying Problems76
Chapter 3 Troubleshooting for Printing79
Print Job Problems80
- Clearing Print Job Errors80
- Cannot Remember the Document Password for a Private Print Job81
- Printing a Document Including Many Graphics Takes Time81
Printer Driver Problems82
- Cannot Print (Port Setting Problems)82
- Cannot Print (SNMP Community Name Problems)82
- Command Line Options Not Processed82
- Retrieval of Printer Configuration Failed83
- Cannot Change Settings on the [Device Settings] Tab83
Network Connection Problems84
- Cannot Print with the Equipment (Network Connection Problems)84
- Cannot Print with SMB Print84
- Cannot Print Properly with Appletalk Print85
Client Problems86
- Checking the Client Status86
Hardware Problems87
- Print Jobs Not Output87
Chapter 4 Troubleshooting for Scanning89
Scanning Problems90
- Cannot E-Mail My Scans90
- Cannot Find the Data Saved in the Shared Folder90
- Cannot Perform Scanning from a PC with Office 201390
Chapter 5 Troubleshooting for E-Filing91
E-Filing Web Utility Problems92
- E-Filing Web Utility Terminates the Session92
- Numerous Sub Windows Repeatedly Appear92
- Displaying the Items in the Contents Frame Takes a Long Time92
- Error Messages93
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS96
Locating the Equipment in the Network96
- Cannot Locate the Equipment in the Network96
- Cannot Locate the Equipment with Local Discovery98
- Equipment Does Not Respond to Ping Command100
LDAP Search and Authentication Problems101
- Network Shutdown Occurs or Touch Panel Disabled after LDAP Search101
- LDAP Authentication Takes a Long Time101
Printing Problems (Network Related)102
- SMB Print in a Windows Operating System Environment102
- Raw TCP or LPR Print in a Windows Operating System Environment103
- IPP Print in a Windows Operating System Environment103
- Novell Print in a Netware Environment104
- Macintosh Environment105
- Unix/Linux Environment105
Network Fax (N/W-Fax) Driver Problems106
- N/W-Fax Driver Installation Error Messages106
- N/W-Fax Driver General Errors107
Client Software Authentication Problems108
- Cannot Log in Using Client Software108
- Printing Can be Made Even with Incorrect User Name and Password108
Chapter 7 CHECKING the EQUIPMENT STATUS with Topaccess110
Hardware Status Icons on Topaccess [Device] Tab110
Error Messages112
Error Codes114
- Error Codes on Print Jobs114
- Error Codes on Transmission and Reception115
- Error Codes on Scan Jobs118
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT128
When You Think Something Is Wrong with the Equipment128
- General Operations128
- Originals and Paper130
Regular Maintenance131
Index133

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