1.TROUBLESHOOTING FOR THE
HARDWARE
This chapter describes how to troubleshoot problems with paper, toner and other finishing processes.
This chapter also describes how to supply the paper, toner and staples.
Messages Displayed on the Touch Panel .............................................................................. 8
Clearing a Paper Jam............................................................................................................. 11
Locating a paper jam............................................................................................................................................11
Clearing a paper jam ............................................................................................................................................12
Paper jam in the Reversing Automatic Document Feeder (Lower) ......................................................................13
Paper jam in the Reversing Automatic Document Feeder (Upper) ......................................................................14
Paper jam in the bypass tray................................................................................................................................15
Paper jam in the External Large Capacity Feeder (optional)................................................................................16
Paper jam in the Finisher, Hole Punch Unit and Inserter (all optional).................................................................17
Paper jam inside of the equipment .......................................................................................................................22
Clearing paper jams caused by a wrong paper size setting .................................................................................26
Clearing a Staple Jam ............................................................................................................ 31
Staple jam in the Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 .................................................................31
Staple jam in the Saddle Stitch Finisher MJ-1029 ................................................................................................32
Staple jam in the saddle stitch unit .......................................................................................................................34
Replacing a Toner Cartridge ................................................................................................. 37
Replacing a “Near Empty” toner cartridge ............................................................................................................40
Refilling With Staples............................................................................................................. 42
Refilling Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 staples...................................................................42
Refilling Saddle Stitch Finisher MJ-1029 staples..................................................................................................43
Refilling saddle stitch unit staples.........................................................................................................................45
Cleaning the Hole Punch Dust Bin ....................................................................................... 47
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