8.CHECKING THE EQUIPMENT STATUS WITH TopAccess
68 Error Codes
2C63
Terminal IP address unset Ask your administrator to set the IP address of
the equipment.
2C64
Terminal mail address unset Ask your administrator to set the Email address
of the equipment.
2C65, 2C66,
2C69
Failure to connect to SMTP server Make sure that the SMTP server is correctly
working or the SMTP server address has been
set correctly.
2C6A
Failure to send Email message Turn the power OFF and then back ON. Try
scanning again. If the error still persists,
contact your service representative.
2C6B
Invalid address specified in From: field Ask your administrator to check the SMTP
Authentication method or if there is an
unpermitted character in the Terminal mail
address. Set the correct SMTP Authentication
method or delete the unpermitted character in
the Terminal mail address.
2C6C
Invalid address specified in To: field Make sure that there is no unpermitted
character in the Destination mail address.
Delete any unpermitted character and reset
the appropriate Destination mail address, then
try again.
2C70
SMTP service is not available Ask your administrator whether the SMTP
service is enabled.
2C71
SMTP authentication error Confirm that the login name and password are
correct. If SSL is enabled, make sure that the
SSL port number is correctly set.
2C72
POP Before SMTP error Confirm that the POP Before SMTP settings and
POP3 settings are correct.
2CC0 Job canceled The job was canceled.
2CC1
Power failure occurred Make sure that the power cable is connected
properly and is inserted securely. Resend the
job.
Save as File
2D10, 2D12,
2D13
Wrong Job status Turn the power OFF and then back ON. Try it
again. If the error still persists, contact your
service representative.
2D11
Not enough memory Wait for a while and try again. If the error still
persists, turn the power OFF and then back ON,
and make another effort.
2D14
Invalid parameter specified If you are using a template, create it again. If
the error still persists, turn the power OFF and
then back ON, and then try again.
2D15
Exceeding maximum file capacity Divide the file into several files, or try again in a
single-page format.
Error Code Problem Description Corrective Action
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